Call Center/Customer Service Traffic and Scheduling Assistant Senior

Description

Provides assistance as required by the traffic and/or scheduling function of the organization's call center/customer service operation. Processes data and generates routine reports regarding call volume, scheduling, staffing, workload, etc. Files reports and other documents. May assist analysts in examining statistical and performance trends. 5 or more years of experience in position. Applies advanced skills to the position within assigned functional area. Adapts procedures, processes and techniques to accomplish the requirements of the position. Duties and tasks reflect substantial variety and complexity. Assignments are broad in nature and usually require originality and ingenuity. May serve as a resource to others in the resolution of complex problems and issues. Works under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals. Under FLSA, incumbents in this position are nonexempt.