Under direct supervision, operates a telephone console or switchboard to route incoming calls to the appropriate party. Receives and relays messages. May operate a paging system. Typically requires a high school education or equivalent and less than two years of switchboard experience. Under FLSA, incumbents in this position are nonexempt.
| Path Level | U-M Job Title | Career Band | Role | Open Jobs |
|---|---|---|---|---|
| AD100 | Call Center Representative Associate | General Office/Admin Support | Professional | 0 |
| AD100 | Call Center Representative Inbound Associate | General Office/Admin Support | Professional | 0 |
| AD100 | Clerk Associate | General Office/Admin Support | Professional | 0 |
| AD100 | Clerk Associate Healthcare | General Office/Admin Support | Professional | 0 |
| AD100 | Data Entry Operator Associate | General Office/Admin Support | Professional | 0 |
| AD100 | Mail Clerk Associate | General Office/Admin Support | Professional | 0 |
| AD100 | Records Clerk Associate | General Office/Admin Support | Professional | 0 |
| AD100 | Telephone Operator Associate | General Office/Admin Support | Professional | 0 |
| AD110 | Call Center Representative Intermediate | General Office/Admin Support | Professional | 0 |
| AD110 | Clerk Intermediate | General Office/Admin Support | Professional | 0 |
| AD110 | Clerk Intermediate Healthcare | General Office/Admin Support | Professional | 0 |
| AD110 | Customer Inquiry Clerk Associate | General Office/Admin Support | Professional | 0 |
| AD110 | Customer Service Assistant Associate | General Office/Admin Support | Professional | 0 |
| AD110 | Data Entry Operator Intermediate | General Office/Admin Support | Professional | 0 |
| AD110 | Mail Clerk Intermediate | General Office/Admin Support | Professional | 0 |
| AD110 | Office Assistant/Clerk | General Office/Admin Support | Professional | 0 |
| AD110 | Office Services Assistant Associate | General Office/Admin Support | Professional | 0 |
| AD110 | Photocopy Machine Operator Associate | General Office/Admin Support | Professional | 0 |
| AD110 | Receptionist | General Office/Admin Support | Professional | 0 |
| AD110 | Records Clerk Intermediate | General Office/Admin Support | Professional | 0 |
| AD110 | Secretary Associate | General Office/Admin Support | Professional | 0 |
| AD110 | Word Processing Operator Associate | General Office/Admin Support | Professional | 0 |
| AD120 | Call Center Representative Inbound Intermediate | General Office/Admin Support | Professional | 0 |
| AD120 | Call Center Representative Senior | General Office/Admin Support | Professional | 2 |
| AD120 | Clerk Senior | General Office/Admin Support | Professional | 0 |
| AD120 | Clerk Senior Healthcare | General Office/Admin Support | Professional | 0 |
| AD120 | Customer Inquiry Clerk Intermediate | General Office/Admin Support | Professional | 0 |
| AD120 | Customer Service Representative Associate | General Office/Admin Support | Professional | 1 |
| AD120 | Data Entry Operator Senior | General Office/Admin Support | Professional | 0 |
| AD120 | HRIS Clerk Associate | General Office/Admin Support | Professional | 0 |
| AD120 | Medical Secretary | General Office/Admin Support | Professional | 0 |
| AD120 | Telephone Operator Senior | General Office/Admin Support | Professional | 0 |
| AD130 | Academic Records Assistant Associate | General Office/Admin Support | Professional | 0 |
| AD130 | Administrative Assistant Associate | General Office/Admin Support | Professional | 1 |
| AD130 | Call Center/Customer Service Traffic and Scheduling Assistant Associate | General Office/Admin Support | Professional | 0 |
| AD130 | Customer Inquiry Clerk Senior | General Office/Admin Support | Professional | 0 |
| AD130 | Customer Service Assistant Intermediate | General Office/Admin Support | Professional | 0 |
| AD130 | Customer Service Representative Intermediate | General Office/Admin Support | Professional | 3 |
| AD130 | Guest Services Specialist | General Office/Admin Support | Professional | 1 |
| AD130 | Photocopy Machine Operator Intermediate | General Office/Admin Support | Professional | 0 |
| AD130 | Secretary Healthcare | General Office/Admin Support | Professional | 0 |
| AD130 | Secretary Intermediate | General Office/Admin Support | Professional | 0 |
| AD130 | Word Processing Operator Intermediate | General Office/Admin Support | Professional | 0 |
| AD140 | Academic Records Assistant Intermediate | General Office/Admin Support | Professional | 0 |
| AD140 | Administrative Assistant Associate Healthcare | General Office/Admin Support | Professional | 0 |
| AD140 | Administrative Assistant Intermediate | General Office/Admin Support | Professional | 3 |
| AD140 | Call Center Associate Supervisor Inbound Consumer | General Office/Admin Support | Professional | 0 |
| AD140 | Call Center Representative Inbound Senior | General Office/Admin Support | Professional | 0 |
| AD140 | Call Center/Customer Service Traffic and Scheduling Assistant Intermediate | General Office/Admin Support | Professional | 0 |
| AD140 | Clerical Associate Supervisor | General Office/Admin Support | Professional | 0 |
| AD140 | Customer Service Assistant Senior | General Office/Admin Support | Professional | 0 |
| AD140 | Customer Service Associate Supervisor Consumer | General Office/Admin Support | Professional | 0 |
| AD140 | Customer Service Representative Senior | General Office/Admin Support | Professional | 1 |
| AD140 | Data Entry Associate Supervisor | General Office/Admin Support | Professional | 0 |
| AD140 | Data Entry Operator Lead | General Office/Admin Support | Professional | 0 |
| AD140 | HRIS Clerk Intermediate | General Office/Admin Support | Professional | 0 |
| AD140 | Mailing/Office Supplies Associate Supervisor | General Office/Admin Support | Professional | 0 |
| AD140 | Medical Staff Secretary | General Office/Admin Support | Professional | 0 |
| AD140 | Office Services Assistant Intermediate | General Office/Admin Support | Professional | 0 |
| AD150 | Administrative Assistant Intermediate Healthcare | General Office/Admin Support | Professional | 3 |
| AD150 | Administrative Assistant Senior | General Office/Admin Support | Professional | 2 |
| AD150 | Call Center Associate Supervisor Inbound B to B and Consumer | General Office/Admin Support | Professional | 0 |
| AD150 | Call Center/Customer Service Traffic and Scheduling Assistant Senior | General Office/Admin Support | Professional | 0 |
| AD150 | Customer Service Representative Lead | General Office/Admin Support | Professional | 0 |
| AD150 | Data Control Associate Supervisor | General Office/Admin Support | Professional | 0 |
| AD150 | Executive Assistant Associate Healthcare | General Office/Admin Support | Professional | 1 |
| AD150 | Filing Associate Supervisor | General Office/Admin Support | Professional | 0 |
| AD150 | Secretary Senior | General Office/Admin Support | Professional | 0 |
| AD150 | Word Processing Operator Senior | General Office/Admin Support | Professional | 0 |
| AD160 | Administrative Assistant Senior Healthcare | General Office/Admin Support | Professional | 10 |
| AD160 | Administrative Coordinator/Project Coordinator | General Office/Admin Support | Professional | 7 |
| AD160 | Call Center Intermediate Supervisor Inbound Consumer | General Office/Admin Support | Managerial | 0 |
| AD160 | Clerical Intermediate Supervisor | General Office/Admin Support | Managerial | 0 |
| AD160 | Customer Service Associate Supervisor B to B and Consumer | General Office/Admin Support | Professional | 0 |
| AD160 | Customer Service Intermediate Supervisor Consumer | General Office/Admin Support | Managerial | 0 |
| AD160 | Data Entry Intermediate Supervisor | General Office/Admin Support | Managerial | 0 |
| AD160 | Executive Secretary | General Office/Admin Support | Professional | 0 |
| AD160 | Executive Secretary to Top Executive | General Office/Admin Support | Professional | 0 |
| AD160 | HRIS Clerk Senior | General Office/Admin Support | Professional | 0 |
| AD160 | Mailing/Office Supplies Intermediate Supervisor | General Office/Admin Support | Managerial | 0 |
| AD160 | Office Administration Associate Supervisor | General Office/Admin Support | Professional | 0 |
| AD160 | Office Manager | General Office/Admin Support | Managerial | 0 |
| AD170 | Administrative Specialist | General Office/Admin Support | Professional | 3 |
| AD170 | Administrative Specialist Associate Healthcare | General Office/Admin Support | Professional | 4 |
| AD170 | Assistant To the Dean or Vice President Intermediate | General Office/Admin Support | Professional | 0 |
| AD170 | Call Center Intermediate Supervisor Inbound B to B and Consumer | General Office/Admin Support | Managerial | 0 |
| AD170 | Customer Help Desk Associate Supervisor | General Office/Admin Support | Professional | 0 |
| AD170 | Customer Service Intermediate Supervisor B to B and Consumer | General Office/Admin Support | Managerial | 0 |
| AD170 | Customer Service Supervisor | General Office/Admin Support | Managerial | 0 |
| AD170 | Executive Secretary to Senior Top Executive | General Office/Admin Support | Professional | 0 |
| AD170 | Filing Intermediate Supervisor | General Office/Admin Support | Managerial | 0 |
| AD170 | Office Administration Intermediate Supervisor | General Office/Admin Support | Managerial | 0 |
| AD180 | Administrative Specialist Intermediate Healthcare | General Office/Admin Support | Professional | 0 |
| AD180 | Call Center Senior Supervisor Inbound Consumer | General Office/Admin Support | Managerial | 0 |
| AD180 | Clerical Senior Supervisor | General Office/Admin Support | Managerial | 0 |
| AD180 | Customer Help Desk Intermediate Supervisor | General Office/Admin Support | Managerial | 0 |
| AD180 | Customer Service Senior Supervisor Consumer | General Office/Admin Support | Managerial | 0 |
| AD180 | Data Entry Senior Supervisor | General Office/Admin Support | Managerial | 0 |
| AD180 | Executive Assistant Senior Healthcare | General Office/Admin Support | Professional | 1 |
| AD180 | Mailing/Office Supplies Senior Supervisor | General Office/Admin Support | Managerial | 0 |
| AD180 | Office Administration Senior Supervisor | General Office/Admin Support | Managerial | 0 |
| AD180 | Office Services Manager | General Office/Admin Support | Professional | 0 |
| AD180 | Sports Operations Specialist | General Office/Admin Support | Professional | 0 |
| AD190 | Administrative Specialist Senior Healthcare | General Office/Admin Support | Professional | 2 |
| AD190 | Assistant To the Dean or Vice President Senior | General Office/Admin Support | Professional | 0 |
| AD190 | Call Center Manager | General Office/Admin Support | Managerial | 0 |
| AD190 | Call Center Supervisor Inbound B to B and Consumer Senior | General Office/Admin Support | Managerial | 0 |
| AD190 | Customer Help Desk Senior Supervisor | General Office/Admin Support | Managerial | 0 |
| AD190 | Filing Senior Supervisor | General Office/Admin Support | Managerial | 0 |
| AD190 | Mail Services Manager | General Office/Admin Support | Managerial | 0 |
| AD200 | Call Center Manager Inbound B to B and Consumer | General Office/Admin Support | Managerial | 0 |
| AD210 | Customer Service Manager | General Office/Admin Support | Managerial | 0 |
| AD210 | Customer Service Manager B to B and Consumer | General Office/Admin Support | Managerial | 0 |
| AD230 | Assistant to the Vice Chancellor | General Office/Admin Support | Professional | 0 |
| AD240 | Assistant to the CEO Single Institution | General Office/Admin Support | Professional | 0 |
| AD270 | Academic Innovation Strategy Top Executive | General Office/Admin Support | Managerial | 0 |
| AD290 | Chief Administration Officer to the President | General Office/Admin Support | Managerial | 0 |
| AD330 | Special Advisor to the Provost | General Office/Admin Support | Professional | 0 |