Credit and Collection Associate Supervisor

Description

Supervises the investigation and review of credit risks involving customers and suppliers. Evaluates credit history and approves or disapproves extensions of credit. Supervises delinquent account collection and the mailing of follow-up letters when statements do not bring a response. Arranges terms of payment and follow-up collection of accounts. Makes adjustments to customer claims where necessary. Refers certain accounts to a collection agency or recommends legal action. Prepares reports on status of credits and collections. Incumbents at this level 'lead and direct' a group of three or more individuals. There is virtually no authority for personnel actions normally associated with full supervisory status (e.g., salary increases, promotions, performance reviews, disciplinary actions). Coordinates the day-to-day operations of a group of employees. 'Leading and directing' is usually restricted to assigning, monitoring and reviewing progress and accuracy of work, directing efforts and providing technical guidance on more complex issues. Most of the work time is spent performing many of the same duties as subordinate employees. Under FLSA, incumbents in this position are nonexempt.