Policy Services Associate Supervisor

Description

Supervises a unit of employees engaged in policy-service activities, such as processing premium notices and making collections on policies. This unit also advises policyholders and agents regarding loans, dividends, options, surrenders, and matters of contract interpretation. Incumbents at this level 'lead and direct' a group of three or more individuals. There is virtually no authority for personnel actions normally associated with full supervisory status (e.g., salary increases, promotions, performance reviews, disciplinary actions). Coordinates the day-to-day operations of a group of employees. 'Leading and directing' is usually restricted to assigning, monitoring and reviewing progress and accuracy of work, directing efforts and providing technical guidance on more complex issues. Most of the work time is spent performing many of the same duties as subordinate employees. Under FLSA, incumbents in this position are nonexempt.