Description
Under general supervision, responds to basic and moderately complex eligibility and enrollment inquiries about employee benefit programs, including but not limited to, life, health, and disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans. Ensures that appropriate documentation is prepared so that new hire transactions and existing employee changes can be processed. May also answer questions about various benefits related mailings and communications. Requires basic knowledge of organization benefit programs and the payroll process. May refer more complex inquiries to Human Resource Service Center Representative - Senior. Under FLSA, incumbents in this position are nonexempt.