Human Resource Service Center Representative Senior

Description

Under general direction, responds to complex eligibility and enrollment inquiries about employee benefit programs, including but not limited to, life, health, and disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans. Ensures that appropriate documentation is prepared to ensure new hire transactions and existing employee changes can be processed. May also answer questions about various benefits related mailings and communications. May perform research to achieve problem resolution. Requires extensive knowledge of organization benefit programs and the payroll process. Under FLSA, incumbents in this position are nonexempt.