Description
Coordinate the day-to-day activities of a team of quality assurance analysts who carry out procedures to ensure that all information systems products and services meet organization standards and end-user requirements. Monitor the performance of equipment and processes; identify, troubleshoot and resolve scheduling problems in order to maintain efficient operations. Prepare activity and progress reports so recurring problems, either with the quality of the product or the reliability of testing procedures, can be identified and addressed. Supervise, coach, and mentor team members; prioritize and assign tasks to ensure that the team's resources are used effectively and that work schedules and targets are met. The primary duty of employees in this classification is the management of a customarily recognized department or subdivision, including the supervision of three or more full-time equivalent employees every week. Direction is over a permanent status-continuing function, not a collection of employees assigned to complete a project. Management duties include interviewing, selecting and training of employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary. Management responsibilities include the authority to hire, fire, or promote assigned employees or make recommendations that are given particular weight. Employees have impact on budgeting, controlling costs, planning, scheduling, and procedural change. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.