Telecommunications Installation and Maintenance Associate Supervisor

Description

Supervises switch/cell/network and/or maintenance activities at the customer site or remotely from company location. Directs and trains installation and/or maintenance technicians. Ensures that all functions are performed in a timely fashion and meet customer and company specifications. Responsible for planning, organizing, and directing all operations with respect to installation support, service, major moves, and adds and changes. Monitors position costs and directs and supervises staff. Interfaces with customer on-site. Responsible for continuation of service revenue in assigned territory. Installs, tests, and adjusts equipment as necessary. Responsible for customer satisfaction. May have revenue growth and performance objectives. Typically has 5 to 7 years of experience. Employees in this classification supervise three or more full-time equivalent employees every week. Direction is over a permanent status-continuing function, not a collection of employees assigned to complete a project. Management duties include interviewing, selecting and training of employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary. Management responsibilities include the authority to hire, fire, or promote assigned employees or make recommendations that are given particular weight. Employees may spend time performing many of the same duties as subordinate employees. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.