Description
Sells a variety of products, services and/or solutions face-to-face to key clients. Identifies, develops, and closes new sales, or cross, up or renewal sales opportunities. Determines sales plans and strategies, assesses customer needs, suggests appropriate products, services, and/or solutions, and focuses on customer retention through relationship building and service. Develops and delivers sales bids, proposals, and presentations and may conduct product demonstrations. May review and report on customer retention, business opportunities and market trends. Applies best practices and in-depth knowledge and experience to manage projects and processes and activities. Coaches, trains, and reviews the work of less experienced employees. May represent the level at which career may stabilize for many years or until retirement. May require a specific bachelor's degree related to the work being performed. Utilizes conceptual and practical experience for more than one activity, process, or function. Works independently to prioritize, organize, and make decisions related to own work and the team to meet objectives. Uses critical thinking and analytic skills to recommend and solve difficult or complex problems. Anticipates customer needs, assesses requirements, and solves complex situations. Serves as an escalation resource for less experienced employees. Explains difficult issues and may work to build consensus. Employees in this classification are customarily and regularly engaged away from the employer's place of business, in making or obtaining orders or contracts for products or services to be performed by others. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.