Key Account Management Lead

Description

Sells a variety of products, services and/or solutions face-to-face to key clients. Identifies, develops, and closes new sales, or cross, up or renewal sales opportunities. Determines sales plans and strategies, assesses customer needs, suggests appropriate products, services, and/or solutions, and focuses on customer retention through relationship building and service. Develops and delivers sales bids, proposals, and presentations and may conduct product demonstrations. May review and report on customer retention, business opportunities and market trends. Recognized as a subject matter expert, usually acquired through extensive work experience. Manages large projects, processes, or activities; Coaches, trains, and assigns work as a team lead. Progression to this level is typically restricted based on business need. May require a specific bachelor's degree related to the work being performed. Contains depth of skills necessary to interpret business issues and recommend best practices, process improvements, new technologies, and/or products. Works independently to prioritize, organize, and make decisions related to projects and teams. Uses critical thinking and analytic skills to solve difficult or complex problems. Recommends solutions using a creative perspective. Anticipates customer needs and identifies creative solutions to solve complex situations. Serves as an escalation resource for less experienced employees. Explains difficult concepts and influences others to adopt a different point of view. Employees in this classification are customarily and regularly engaged away from the employer's place of business, in making or obtaining orders or contracts for products or services to be performed by others. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.