Description
Focuses on counseling and support services for medical and/or behavioral issues that impact an employee?s work performance or health and well being including: Assessment of medical and/or behavioral problems; Direct professional counseling and/or referral to external treatment providers; Compliance reporting (e.g. , substance abuse, behavioral issues, etc. ); Training on behavioral issues and substance abuse in the workplace. Recognized as a subject matter expert, usually acquired through extensive work experience. Manages large projects, processes, or activities; Coaches, trains, and assigns work as a team lead. Progression to this level is typically restricted based on business need. Contains depth of skills necessary to interpret business issues and recommend best practices, process improvements, new technologies, and/or products. Works independently to prioritize, organize, and make decisions related to projects and teams. Uses critical thinking and analytic skills to solve difficult or complex problems. Recommends solutions using a creative perspective. Anticipates customer needs and identifies creative solutions to solve complex situations. Serves as escalation resource for less experienced employees. Explains difficult concepts and influences others to adopt a different point of view. Employees in this classification are required to have a minimum of a Masters degree in the Social Sciences and have the appropriate state licensure and certification. Employees typically analyze, compare and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities. Primary activities and decision making authority are predominantly performed independently affecting business operations to a substantial degree. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.