Technology Customer Relations Manager

Description

Manage a group that provides support services, such as customer relations, consulting, training, documentation and public relations, to support the effective use of technology and networks. Lead sales department initiatives, outreach activities for new customers, and assist with defining and researching market segments. May work with educational, government or commercial organizations. Manage multiple priorities so activities are smoothly implemented. Plan and implement a quality program for customer services to ensure high quality customer relations and continually evaluate new needs in the market. Provide leadership and support for Request for Proposal (RFP) responding requirements. The primary duty of employees in this classification is the management of a customarily recognized department or subdivision, including the supervision of three or more full-time equivalent employees every week. Direction is over a permanent status-continuing function, not a collection of employees assigned to complete a project. Management duties include interviewing, selecting and training of employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary. Management responsibilities include the authority to hire, fire, or promote assigned employees or make recommendations that are given particular weight. Employees have impact on budgeting, controlling costs, planning, scheduling, and procedural change. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.