Telecommunications Network Help Desk Intermediate

Description

Under general supervision, responds to user complaints to resolve problems associated with the organization's telecommunications networks (voice and/or data). Diagnoses problem source through discussions with users. Coordinates with internal telecommunications support and operations and with vendors to resolve problems. Follows up with users to ensure problem resolution, and develops supporting documentation of all activities. Requires an understanding of technical aspects of telecommunications equipment and transmission. Typically requires two to four years experience in a telecommunications environment. Under FLSA, incumbents in this position are nonexempt.