Technology Customer Relations Analyst Intermediate

Description

Under general supervision, design, implementation, improvement and operations for analysis and reporting; information flow; and workflow. Drive continuous improvement for customer relations reporting, in response to feedback from colleagues and customers. Serve as a subject matter expert and owner for a variety of data sets related to customers and customer relations. Establish a deep understanding of the data sets, and ensure they are properly updated, maintained and preserved. Maintain, improve, and create data sets, related documents, and information repositories. Organize, interpret, and use quantitative and qualitative data to identify customer requirements, determine commonalities and priorities. Proactively anticipates and resolves problems. Demonstrate proficient understanding of principles, practices, standards, technology, and procedures used. Relies on established procedures and professional judgment to plan and accomplish tasks. Employees in this classification typically analyze, compare and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities. Primary activities and decision making authority are predominantly performed independently affecting business operations to a substantial degree. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.