Telecommunications Installation and Maintenance Intermediate Supervisor

Description

Has oversight for switch/cell/network and/or maintenance activities. Ensures that all functions are performed in a timely fashion to meet customer and company specifications. Monitors position costs. Supervises First Level Supervisors and coordinates with other departments to ensure that schedules are met. Responsible for customer satisfaction. Typically has 7 to 10 years of experience. Employees in this classification supervise three or more full-time equivalent employees every week. Direction is over a permanent status-continuing function, not a collection of employees assigned to complete a project. Management duties include interviewing, selecting and training of employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary. Management responsibilities include the authority to hire, fire, or promote assigned employees or make recommendations that are given particular weight. Employees may spend time performing many of the same duties as subordinate employees. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.