Telecommunications Network Help Desk Associate

Description

Under direct supervision, responds to user complaints to resolve problems associated with the organization's telecommunications networks (voice and/or data). Diagnoses problem source through discussions with users. Coordinates with internal telecommunications support and operations and with vendors to resolve problems, follows up with users to ensure problem resolution, and develops supporting documentation of all activities. Requires an understanding of basic technical aspects of telecommunications equipment and transmission. Typically requires six months to one year of telecommunications operations and/or system monitoring experience. Under FLSA, incumbents in this position are nonexempt.