Technical Support Analyst Senior

Description

Analyzes and evaluates information systems operations and provides technical direction and recommendations to improve utilization. Reviews records and reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods. 3-5 years professional experience. Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of difficult assignments. Usually works with minimum supervision, conferring with superior on unusual matters. Under FLSA, incumbents in this position are nonexempt.