Technical Support Analyst Lead

Description

Analyzes and evaluates information systems operations and provides technical direction and recommendations to improve utilization. Reviews records and reports of production, machine malfunctions and maintenance as well as organizational, procedural, and workflow plans and methods. 5-8 years professional experience. Possesses and applies a comprehensive knowledge of particular field of specialization to the completion of difficult assignments. Under general supervision, plans, conducts and may supervise assignments. Reviews progress and evaluates results. Recommends changes in procedures. Operates with substantial latitude for unreviewed action or decision. Under FLSA, incumbents in this position are nonexempt.

Movements To

The list below shows actual job titles that staff moved to when they were in the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements To
U-M Job Title	Frequency	Role	Open Jobs
Computer Operations Manager	1	Managerial	0
Operations/Technical Support Analyst	1	Professional	0

Movements From

The list below shows actual job titles held by staff when they moved into the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements From
U-M Job Title	Frequency	Role
Desktop Support Specialist Associate	1	Professional
Desktop Support Specialist Intermediate	1	Professional
Desktop Support Specialist Senior	4	Professional
Operations/Technical Support Analyst	1	Professional
Technical Support Analyst Senior	1	Professional

Paths Within Bands

Paths Within Bands
Path Level	U-M Job Title	Career Band	Role	Open Jobs
IT120	Data Control Clerk Associate	Systems Administration	Professional	0
IT130	Data Control Clerk Intermediate	Systems Administration	Professional	0
IT140	Data Control Clerk Senior	Systems Administration	Professional	0
IT150	Data Control Clerk Lead	Systems Administration	Professional	0
IT150	Technical Support Analyst Associate	Systems Administration	Professional	0
IT160	Client Server Programmer Associate	Systems Administration	Professional	0
IT170	Database Administrator Associate	Systems Administration	Professional	0
IT170	Database Analyst Associate	Systems Administration	Professional	0
IT170	Database Analyst/Programmer Associate	Systems Administration	Professional	0
IT170	Systems Administrator Associate	Systems Administration	Professional	0
IT170	Technical Support Analyst Intermediate	Systems Administration	Professional	0
IT180	Client Server Programmer Intermediate	Systems Administration	Professional	0
IT180	Operating Systems Programmer Associate	Systems Administration	Professional	0
IT180	Production Control Analyst Associate	Systems Administration	Professional	0
IT180	Production Control Supervisor	Systems Administration	Managerial	0
IT180	Software Engineer Associate	Systems Administration	Professional	0
IT190	Applications Systems Analyst Associate	Systems Administration	Professional	0
IT190	Computer Operations Intermediate Supervisor	Systems Administration	Managerial	0
IT190	Database Administrator Intermediate	Systems Administration	Professional	0
IT190	Database Analyst Intermediate	Systems Administration	Professional	0
IT190	Server Database Administrator	Systems Administration	Professional	0
IT190	Systems Administrator Intermediate	Systems Administration	Professional	0
IT190	Technical Support Analyst Senior	Systems Administration	Professional	0
IT200	Applications Systems Analyst Intermediate	Systems Administration	Professional	0
IT200	Client Server Programmer Senior	Systems Administration	Professional	0
IT200	Database Analyst/Programmer Intermediate	Systems Administration	Professional	0
IT200	Operating Systems Programmer Intermediate	Systems Administration	Professional	0
IT200	Production Control Analyst Intermediate	Systems Administration	Professional	0
IT200	Software Engineer Intermediate	Systems Administration	Professional	0
IT200	Storage Engineer Associate	Systems Administration	Professional	0
IT200	Systems and Middleware Programmer Intermediate	Systems Administration	Professional	0
IT200	UNIX Systems Administrator Associate	Systems Administration	Professional	0
IT210	Applications Systems Analyst Senior	Systems Administration	Professional	0
IT210	Computer Operations Senior Supervisor	Systems Administration	Managerial	0
IT210	Database Administrator Senior	Systems Administration	Professional	0
IT210	Database Analyst Senior	Systems Administration	Professional	0
IT210	Production Control Analyst Senior	Systems Administration	Professional	0
IT210	Systems Architect Intermediate	Systems Administration	Professional	0
IT210	Technical Support Analyst Lead	Systems Administration	Professional	0
IT220	Applications Systems Analyst Lead	Systems Administration	Professional	0
IT220	Client Server Programmer Lead	Systems Administration	Professional	0
IT220	Operating Systems Programmer Senior	Systems Administration	Professional	1
IT220	Software Engineer Senior	Systems Administration	Professional	0
IT220	Storage Engineer Intermediate	Systems Administration	Professional	0
IT220	Storage Engineer Senior	Systems Administration	Professional	0
IT220	Systems Administrator Senior	Systems Administration	Professional	0
IT220	Systems Architect Senior	Systems Administration	Professional	0
IT220	UNIX Systems Administrator Intermediate	Systems Administration	Professional	0
IT230	Applications Systems Analyst Staff Specialist	Systems Administration	Professional	0
IT230	Database Administrator Lead	Systems Administration	Professional	0
IT230	Database Analyst/Programmer Senior	Systems Administration	Professional	0
IT230	Enterprise Architect Senior	Systems Administration	Professional	0
IT230	Technical Support Analyst Staff Specialist	Systems Administration	Professional	0
IT230	UNIX Systems Administrator Senior	Systems Administration	Professional	0
IT240	Client Server Operations Manager	Systems Administration	Managerial	0
IT240	Client Server Programmer Staff Specialist	Systems Administration	Professional	0
IT240	Computer Operations Manager	Systems Administration	Managerial	0
IT240	Enterprise Architect Lead	Systems Administration	Professional	0
IT240	Operating Systems Programmer Lead	Systems Administration	Professional	0
IT240	Operating Systems Programming Supervisor	Systems Administration	Managerial	0
IT240	Operations/Technical Support Analyst	Systems Administration	Professional	0
IT240	Oracle Database Administrator	Systems Administration	Professional	0
IT240	Software Engineer Lead	Systems Administration	Professional	0
IT240	Storage Engineer Lead	Systems Administration	Professional	0
IT240	Technical Support Manager	Systems Administration	Professional	0
IT250	Applications Systems Analysis and Programming Manager	Systems Administration	Managerial	0
IT250	Applications Systems Analysis and Programming Supervisor	Systems Administration	Managerial	0
IT250	Database Manager	Systems Administration	Managerial	0
IT250	Enterprise Architect Expert	Systems Administration	Professional	0
IT250	Information Systems Operations Manager w/ Operating Systems Programming	Systems Administration	Managerial	0
IT250	Information Systems Operations Manager w/o Operating Systems Programming	Systems Administration	Managerial	0
IT250	Operating Systems Programming Manager	Systems Administration	Managerial	0
IT250	Systems Analysis Manager	Systems Administration	Managerial	0
IT250	Systems and Programming Manager	Systems Administration	Managerial	0
IT260	Operating Systems Programmer Staff Specialist	Systems Administration	Professional	0
IT260	Software Architect	Systems Administration	Professional	0
IT260	Software Engineer Staff Specialist	Systems Administration	Professional	0
IT260	Storage Engineering Manager	Systems Administration	Managerial	0
IT270	Systems Analysis and Programming Director	Systems Administration	Managerial	0
IT280	Software Engineer Expert	Systems Administration	Professional	0

Technical Support Analyst Lead

Description

Job ID

Career Family

Career Band

Role

Path Level

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