Social Media Associate

Description

Engages in conversation via online platforms and social networks. Publishes content developed by others and may write and publish original content. Promotes and communicates information about the organization's products/services, events, and information. Reviews and responds to social media feedback. Escalates feedback and issues. Ensures messaging is consistent across all platforms. Keeps abreast of evolving social media platforms and industry specifics. Tracks discussion topics and prepares usage and engagement reports. Applies broad theoretical job knowledge, fundamental theories, principles, and concepts acquired through education, certification and/or experience. May require a specific bachelor's degree related to the work being performed. Develops existing knowledge and skills by performing structured assignments. Completes work with a limited degree of supervision after receiving guidance and direction from others. Solves routine or standard requests or problems. Interprets, analyzes, and explains facts, policies, and practices. May recommend solutions. Responds to customer needs and may identify solutions to standard requests. Explains standard information. Employees in this classification are customarily and regularly engaged away from the employer's place of business, in making or obtaining orders or contracts for products or services to be performed by others. Under FLSA, incumbents in this position are nonexempt.