Social Media Intermediate

Description

The primary responsibility is to write and publish original content for online platforms and social network engagement. Promotes and communicates information about the organization's products/services, events, and information. Reviews and responds to social media feedback. Escalates feedback and issues. Ensures messaging is consistent across all platforms. Keeps abreast of evolving social media platforms and industry specifics. Tracks discussion topics and prepares usage and engagement reports. Applies knowledge, theories, principles, and concepts acquired through education or certification and/or a few years of work-related experience, on-the-job training or vocational training. May require a bachelor's degree related to the work being performed. Expands knowledge and broadens skills within one's own function. Completes work with a limited degree of supervision; prioritizes, organizes, and makes decisions related to own work to meet objectives. Take initiative to analyze possible solutions. Provides solutions to moderately complex or infrequently occurring problems. Understands customer needs and identifies solutions to non-standard requests. May serve as an escalation resource for less experienced employees. Explains information and may persuade others. Employees in this classification typically perform work requiring invention, imagination, originality, or talent in a recognized field of artistic or creative endeavor. Primary activities involve a high degree of creativity with broad leeway to develop an original work product. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.