Desktop Support Specialist Intermediate

Description

Technical/user support for moderately complex computing environment. Under direction of senior technical staff, serves as generalist responsible for providing broad range of user support services; PC support, training and rudimentary network support. Education and Experience: Associate degree or equivalent (computer related certifications) and 2 to 3 years experience. Hands-on experience installing and supporting hardware, software and networked systems in a multiprotocol environment. Proven ability to interact with all levels of computer users. Under FLSA, incumbents in this position are nonexempt.

Movements To

The list below shows actual job titles that staff moved to when they were in the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements To
U-M Job Title	Frequency	Role	Open Jobs
Administrative Specialist	5	Professional	2
Applications Programmer/Analyst Associate	1	Professional	0
Applications Programmer/Analyst Intermediate	1	Professional	0
Applications Systems Analyst/Programmer Associate	2	Professional	0
Applications Systems Analyst/Programmer Intermediate	3	Professional	1
Assistant Editor Intermediate	1	Professional	0
Business Development Manager	1	Managerial	0
Business Intelligence Analyst Intermediate	1	Professional	0
Business Process Consultant Intermediate	4	Professional	0
Business Process Technology Analyst	1	Professional	0
Business Systems Analyst Associate	1	Professional	0
Business Systems Analyst Intermediate	4	Professional	3
Business Systems Analyst Senior	1	Professional	2
Data Security Analyst Associate	3	Professional	0
Data Security Analyst Intermediate	1	Professional	0
Database Analyst/Programmer Associate	1	Professional	0
Desktop Support Specialist Associate	1	Professional	0
Desktop Support Specialist Senior	3	Professional	0
Desktop Support Specialist Senior Supervisor	1	Professional	0
Documentation Specialist Senior	1	Professional	0
End User Computing Specialist Intermediate	1	Professional	0
End User Computing Specialist Senior	1	Professional	0
Enterprise Resource Planning Business Analyst Intermediate	1	Professional	0
Facilities Coordinator	1	Professional	0
Financial Specialist Associate	1	Professional	1
Help Desk Support Service Specialist Intermediate	4	Professional	0
Help Desk Support Service Specialist Senior	1	Professional	0
Information Technology Project Associate Manager	1	Professional	0
Instructional Designer Assistant	1	Professional	0
Instructional Learning Assistant	1	Professional	0
Media Consultant	1	Professional	0
Meetings and Special Events Assistant	1	Professional	0
Network Administrator Senior	1	Professional	0
Network Control Technician Intermediate	1	Professional	0
Network Planning Analyst Associate	3	Professional	0
Office Technology Coordinator	1	Professional	0
Operating Systems Programmer Associate	1	Professional	0
Operating Systems Programmer Intermediate	1	Professional	0
Operations/Technical Support Analyst	1	Professional	0
Patient Care Technical Associate	9	Professional	28
PC Maintenance Technical Senior	1	Professional	0
Storage Engineer Senior	1	Professional	0
Systems Administrator Associate	1	Professional	0
Systems Administrator Intermediate	1	Professional	0
Systems Administrator Senior	2	Professional	0
Systems Programmer/Analyst Intermediate	5	Professional	0
Systems Programmer/Analyst Senior	1	Professional	0
Technical Support Analyst Lead	1	Professional	0
Telecommunications Network Help Desk Intermediate	1	Professional	0
User Liaison/Coordinator	1	Professional	0
Web Designer Associate	1	Professional	0
Web Designer Senior	1	Professional	0
Web Designer/Administrator Intermediate	1	Professional	0

Movements From

The list below shows actual job titles held by staff when they moved into the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements From
U-M Job Title	Frequency	Role	Open Jobs
Administrative Specialist Associate Healthcare	2	Professional	3
Applications Systems Analyst/Programmer Intermediate	82	Professional	1
Audio-Visual Technician	1	Professional	0
Business Systems Analyst Intermediate	1	Professional	3
Call Center Representative Inbound Associate	1	Professional	0
Computer Operator Intermediate	1	Professional	0
Customer Help Desk Associate Supervisor	2	Professional	0
Customer Help Desk Technician Intermediate	1	Professional	0
Desktop Support Specialist Associate	2	Professional	0
Desktop Support Specialist Senior	1	Professional	0
Desktop Support Specialist Senior Supervisor	1	Professional	0
End User Computing Specialist Associate	4	Professional	1
End User Computing Specialist Intermediate	2	Professional	0
End User Computing Specialist Senior	1	Professional	0
Help Desk Support Service Specialist Associate	2	Professional	2
Help Desk Support Service Specialist Intermediate	2	Professional	0
Information Resources Assistant Intermediate	1	Professional	0
Instructional Learning Assistant	1	Professional	0
Instructional Learning Intermediate	1	Professional	0
Inventory Control Clerk Senior	1	Professional	0
Inventory Control Planner Intermediate	1	Professional	1
LAN Administrator Associate	2	Professional	0
LAN Administrator Intermediate	4	Professional	0
LAN Administrator Senior	1	Professional	0
Media Consultant	1	Professional	0
Network Administrator Intermediate	1	Professional	0
Network Administrator Senior	1	Professional	0
Office Technology Coordinator	1	Professional	0
Patient Services Associate	13	Professional	17
Research Area Specialist Associate	2	Professional	2
Systems Administrator Intermediate	2	Professional	0

Paths Within Bands

Paths Within Bands
Path Level	U-M Job Title	Career Band	Role	Open Jobs
IT110	Customer Help Desk Technician Associate	Systems Support	Professional	0
IT130	Computer Operator Associate	Systems Support	Professional	0
IT130	Customer Help Desk Technician Intermediate	Systems Support	Professional	0
IT130	Help Desk Coordinator Associate	Systems Support	Professional	0
IT140	Computer Operator Intermediate	Systems Support	Professional	0
IT150	Computer Operator Senior	Systems Support	Professional	0
IT150	Customer Help Desk Technician Senior	Systems Support	Professional	0
IT150	Desktop Support Specialist Associate	Systems Support	Professional	0
IT150	Documentation Specialist Associate	Systems Support	Professional	0
IT150	Help Desk Coordinator Intermediate	Systems Support	Professional	0
IT150	Help Desk Support Service Specialist Associate	Systems Support	Professional	2
IT150	Information Technology Support Specialist	Systems Support	Professional	0
IT150	PC Maintenance Technician Associate	Systems Support	Professional	0
IT160	Computer Operator Lead	Systems Support	Professional	0
IT160	Help Desk Support Service Specialist Intermediate	Systems Support	Professional	0
IT160	PC Maintenance Tech Intermediate	Systems Support	Professional	0
IT160	Quality Assurance Analyst Associate	Systems Support	Professional	0
IT170	Computer Operations Associate Supervisor	Systems Support	Professional	0
IT170	Desktop Support Specialist Intermediate	Systems Support	Professional	1
IT170	Documentation Specialist Intermediate	Systems Support	Professional	0
IT170	Help Desk Coordinator Senior	Systems Support	Professional	0
IT170	Help Desk Support Service Specialist Senior	Systems Support	Professional	0
IT170	IT Configuration Management Analyst Associate	Systems Support	Professional	0
IT170	PC Maintenance Technical Senior	Systems Support	Professional	0
IT180	Data Control Intermediate Supervisor	Systems Support	Managerial	0
IT180	Information Systems Help Desk Associate Supervisor	Systems Support	Professional	0
IT180	IT Configuration Management Analyst Intermediate	Systems Support	Professional	0
IT180	Quality Assurance Analyst Intermediate	Systems Support	Professional	0
IT190	Desktop Support Specialist Senior	Systems Support	Professional	0
IT190	Documentation Specialist Senior	Systems Support	Professional	0
IT190	Information Center Consultant	Systems Support	Professional	0
IT190	IT Configuration Management Analyst Senior	Systems Support	Professional	0
IT190	Training and Communications Coordinator	Systems Support	Professional	0
IT200	Data Control Senior Supervisor	Systems Support	Managerial	0
IT200	Information Systems Help Desk Intermediate Supervisor	Systems Support	Managerial	0
IT200	Office Technology Coordinator	Systems Support	Professional	0
IT200	Quality Assurance Analyst Senior	Systems Support	Professional	0
IT210	Desktop Support Specialist Senior Supervisor	Systems Support	Professional	0
IT210	Information Technology Help Desk Manager	Systems Support	Managerial	0
IT210	Quality Assurance Analyst Supervisor	Systems Support	Managerial	0
IT220	Desktop Support Manager	Systems Support	Managerial	0
IT220	Desktop Support Specialist Lead Supervisor	Systems Support	Managerial	0
IT220	Information Systems Help Desk Senior Supervisor	Systems Support	Managerial	0
IT230	Information Center Manager	Systems Support	Managerial	0
IT260	Network and Desktop Planning Manager	Systems Support	Managerial	0

Desktop Support Specialist Intermediate

Description

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Career Family

Career Band

Role

Path Level

Careers Postings