Desktop Support Specialist Associate

Description

Under direction of senior technical staff, administers server platforms and provides computer desktop support and services to the community. Monitors and troubleshoots performance of servers. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of system and data files; performs restores as requested. Keeps abreast of current technologies. Provides first tier computer support, escalating more complex problems to senior technical staff. Tests hardware, software, and operating systems. Implements new technologies. Education and Experience: Associate degree or equivalent (computer related certifications) and 1 to 2 years computer experience. Solid oral and written communication skills. Demonstrated experience in customer service and/or help desk environment. Under FLSA, incumbents in this position are nonexempt.