Patient Services Assistant

Description

Provides general clerical support in a patient care environment. Arranges and coordinates support and ancillary services for patient care. Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage. Makes arrangements for admissions, transfers and processing of patient discharges. Provides administrative support for clients based programs. Responds to inquiries concerning department programs, services and activities. Under FLSA, incumbents in this position are nonexempt.

Movements To

The list below shows actual job titles that staff moved to when they were in the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements To
U-M Job Title	Frequency	Role	Open Jobs
Academic Records Assistant Associate	1	Professional	0
Academic Records Assistant Intermediate	1	Professional	0
Accounts Payable Clerk Associate	3	Professional	0
Accounts Payable Clerk Intermediate	3	Professional	0
Administrative Assistant Associate	7	Professional	0
Administrative Assistant Associate Healthcare	19	Professional	1
Administrative Assistant Intermediate	1	Professional	3
Administrative Assistant Intermediate Healthcare	1	Professional	2
Administrative Assistant Senior Healthcare	59	Professional	3
Administrative Coordinator/Project Coordinator	4	Professional	0
Administrative Specialist Associate Healthcare	1	Professional	1
Anesthesia Technician Associate	4	Professional	0
Animal Technician Associate	2	Professional	1
Applications Programmer/Analyst Associate	1	Professional	0
Applications Systems Analyst/Programmer Associate	2	Professional	0
Authorization Coordinator Intermediate	4	Professional	0
Benefits Administrator Intermediate	1	Professional	0
Billing Clerk Intermediate	5	Professional	1
Billing Clerk Senior	1	Professional	0
Billing/Patient Accounts Specialist Healthcare	80	Professional	1
Business Systems Analyst Associate	4	Professional	0
Business Systems Analyst Intermediate	2	Professional	1
Call Center Associate Supervisor Inbound B to B and Consumer	1	Professional	0
Call Center Representative Associate	172	Professional	0
Call Center Representative Inbound Associate	24	Professional	0
Call Center Representative Inbound Intermediate	3	Professional	0
Call Center Representative Intermediate	97	Professional	0
Call Center Representative Senior	1	Professional	0
Call Center/Customer Service Traffic and Scheduling Assistant Intermediate	1	Professional	0
Cardiology Technician Non-Invasive	1	Professional	0
Claims Analyst	1	Professional	0
Clerical Intermediate Supervisor	3	Managerial	0
Clerical Senior Supervisor	2	Managerial	0
Clerk Associate Healthcare	1	Professional	0
Clerk Intermediate	6	Professional	0
Clerk Intermediate Healthcare	4	Professional	0
Clerk Senior	1	Professional	0
Clerk Senior Healthcare	3	Professional	0
Clinic Associate Manager	2	Managerial	0
Clinic Lead	6	Professional	0
Clinical Information Analyst Associate	3	Professional	0
Clinical Subjects Coordinator	7	Professional	0
Clinical/Resident Assistant	2	Professional	0
Computerized Tomography Technologist	1	Professional	13
Customer Help Desk Technician Associate	1	Professional	0
Customer Help Desk Technician Intermediate	1	Professional	1
Customer Help Desk Technician Senior	1	Professional	0
Customer Service Assistant Intermediate	6	Professional	0
Customer Service Assistant Senior	1	Professional	0
Customer Service Representative Associate	15	Professional	2
Customer Service Representative Intermediate	17	Professional	1
Customer Service Representative Lead	1	Professional	0
Customer Service Representative Senior	4	Professional	0
Data Entry Operator Associate	1	Professional	0
Data Entry Operator Intermediate	2	Professional	0
Data Entry Operator Senior	5	Professional	0
Dental Assistant Associate	1	Professional	0
Dental Hygienist	1	Professional	0
Dietetic Assistant	1	Professional	0
Dietetic Technician	1	Professional	0
End User Computing Specialist Intermediate	1	Professional	0
Endoscopy Technician	2	Professional	0
Exercise Physiologist	1	Professional	0
Facilities Assistant	1	Professional	0
Financial Specialist Associate	11	Professional	0
GME Program Administrator Associate	1	Professional	0
Guest Services Specialist	4	Professional	1
Health Information Analyst	2	Professional	1
Health Record Analyst	2	Professional	0
Help Desk Support Service Specialist Associate	1	Professional	0
Home Care Services Technician	1	Professional	0
Housekeeping Supervisor	1	Managerial	0
Human Resource Assistant Associate	1	Professional	0
Human Resource Assistant Intermediate	1	Professional	0
Inpatient Unit Clerk	257	Professional	0
Inventory Control Clerk Intermediate	1	Professional	1
Inventory Control Planner Associate	1	Professional	0
Inventory Control Planner Intermediate	1	Professional	0
Laboratory Technician	1	Professional	0
Licensed Practical Nurse	1	Professional	0
Medical Assistant	61	Professional	7
Medical Assistant Associate	7	Professional	1
Medical Assistant Intermediate	1	Professional	1
Medical Records Technician	5	Professional	0
Medical Scribe	1	Professional	0
Medical Technologist	2	Professional	2
Meetings and Special Events Assistant	1	Professional	0
Multifunction Services Associate Supervisor	1	Professional	0
Nursing Supervisor	1	Managerial	3
Office Administration Associate Supervisor	6	Professional	0
Office Services Assistant Associate	1	Professional	0
Ophthalmic Technician Intermediate	3	Professional	0
Patient Business Associate	10	Professional	0
Patient Care Technical Assistant	21	Professional	0
Patient Care Technical Associate	71	Professional	0
Patient Financial Counselor	2	Professional	0
Patient Registration Specialist	1	Professional	0
Patient Relations Specialist	1	Professional	0
Patient Services Associate	1557	Professional	0
Patient Services Intermediate	143	Professional	0
Patient Services Senior	20	Professional	0
Payroll Clerk Associate	1	Professional	0
Payroll Clerk Intermediate	1	Professional	0
Pharmacy Technician Associate	1	Professional	0
Phlebotomist	1	Professional	0
Phlebotomist Specialist	2	Professional	0
Photographer Associate	1	Professional	0
Procurement Agent Associate	1	Professional	0
Pulmonary Technologist	1	Professional	0
Purchasing Clerk Intermediate	1	Professional	0
Radiologic Technologist	2	Professional	0
Receptionist	2	Professional	0
Rehabilitation Technician	6	Professional	0
Research Laboratory Technician Associate	1	Professional	1
Research Technician Associate	4	Professional	1
Secretary Intermediate	3	Professional	0
Secretary Senior	2	Professional	0
Security Specialist	2	Professional	0
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	6	Professional	0
Social Worker MSW	2	Professional	0
Specimen Processor	4	Professional	0
Student Administration Assistant Associate	1	Professional	0
Student Administration Assistant Intermediate	3	Professional	2
Supply/Stock Clerk Associate	1	Professional	0
Supply/Stock Clerk Intermediate	1	Professional	0
Surgical Technologist Intermediate	2	Professional	0
Systems Administrator Intermediate	1	Professional	1
Training Specialist Intermediate	13	Professional	0
Training Specialist Senior	1	Professional	0
Unit Host	46	Professional	0
Word Processing Operator Intermediate	1	Professional	0

Movements From

The list below shows actual job titles held by staff when they moved into the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements From
U-M Job Title	Frequency	Role	Open Jobs
Academic Records Assistant Associate	1	Professional	0
Accounts Payable Clerk Intermediate	1	Professional	0
Administrative Assistant Associate	2	Professional	0
Administrative Assistant Associate Healthcare	2	Professional	1
Administrative Assistant Intermediate	1	Professional	3
Administrative Assistant Intermediate Healthcare	3	Professional	2
Administrative Assistant Senior Healthcare	3	Professional	3
Administrative Coordinator/Project Coordinator	2	Professional	0
Administrative Manager Associate Healthcare	1	Managerial	0
Auditor Associate	1	Professional	0
Authorization Coordinator Intermediate	5	Professional	0
Billing Clerk Intermediate	2	Professional	1
Billing/Patient Accounts Specialist Healthcare	2	Professional	1
Business Systems Analyst Intermediate	2	Professional	1
Call Center Representative Associate	28	Professional	0
Call Center Representative Inbound Associate	7	Professional	0
Call Center Representative Inbound Senior	1	Professional	0
Call Center Representative Intermediate	1	Professional	0
Cardiac Catheterization Technologist	1	Professional	0
Cashier Intermediate	1	Professional	0
Child Care Center Teacher	1	Professional	0
Claims Analyst	2	Professional	0
Clerical Senior Supervisor	1	Managerial	0
Clerk Associate Healthcare	2	Professional	0
Clerk Intermediate	3	Professional	0
Clerk Intermediate Healthcare	1	Professional	0
Clerk Senior Healthcare	3	Professional	0
Clinic Lead	2	Professional	0
Customer Service Assistant Senior	1	Professional	0
Customer Service Representative Associate	5	Professional	2
Customer Service Representative Intermediate	1	Professional	1
Data Control Clerk Intermediate	1	Professional	0
Data Entry Operator Associate	2	Professional	0
Data Entry Operator Intermediate	2	Professional	0
Data Entry Operator Senior	3	Professional	0
Dietetic Assistant	2	Professional	0
Dietetic Technician	1	Professional	0
Financial Consultant Healthcare	1	Professional	0
Financial Senior Manager	1	Managerial	0
Financial Specialist Associate	1	Professional	0
Food Service Associate Supervisor	1	Professional	1
Guest Services Specialist	16	Professional	1
Health Information Analyst	8	Professional	1
Home Care Services Technician	1	Professional	0
Housekeeping Supervisor	1	Managerial	0
Human Resource Generalist Associate	1	Professional	0
Inpatient Unit Clerk	1	Professional	0
Inventory Control Clerk Senior	1	Professional	0
Inventory Control Planner Associate	1	Professional	0
Medical Assistant	52	Professional	7
Medical Assistant Associate	19	Professional	1
Medical Records Technician	39	Professional	0
Multifunction Services Associate Supervisor	1	Professional	0
Network Engineer Intermediate	1	Professional	0
Ophthalmic Technician Intermediate	2	Professional	0
Patient Care Technical Assistant	16	Professional	0
Patient Care Technical Associate	32	Professional	0
Patient Registration Specialist	3	Professional	0
Patient Services Associate	1	Professional	0
Patient Services Intermediate	3	Professional	0
Patient Services Senior	1	Professional	0
Payroll Clerk Associate	1	Professional	0
Pharmacy Technician Associate	1	Professional	0
Pharmacy Technician Intermediate	3	Professional	0
Phlebotomist	4	Professional	0
Phlebotomist Specialist	3	Professional	0
Photographer Associate	1	Professional	0
Radiation Therapy Technologist ARRT	1	Professional	0
Radiologic Technologist	1	Professional	0
Receptionist	1	Professional	0
Rehabilitation Technician	1	Professional	0
Research Laboratory Specialist Associate	2	Professional	0
Research Technician Associate	1	Professional	1
Research Technician Intermediate	1	Professional	3
Research Technician Senior	2	Professional	0
Sales Representative Intermediate	1	Professional	0
Secretary Intermediate	1	Professional	0
Secretary Senior	3	Professional	0
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	1	Professional	0
Specimen Processor	7	Professional	0
Student Administration Assistant Associate	1	Professional	0
Student Administration Assistant Senior	1	Professional	1
Studio Coordinator	1	Professional	0
Supply/Stock Clerk Intermediate	1	Professional	0
Surgical Technologist Senior	1	Professional	0
Survey Specialist Associate	1	Professional	0
Teacher	1	Professional	0
Telecommunications Analyst Associate	1	Professional	0
Training Specialist Intermediate	1	Professional	0
Unit Host	4	Professional	0
Wellness Specialist	1	Professional	0

Paths Within Bands

Paths Within Bands
Path Level	U-M Job Title	Career Band	Role	Open Jobs
HA110	Clinic Service Representative	Healthcare Admin & Support	Professional	0
HA120	Patient Services Assistant	Healthcare Admin & Support	Professional	0
HA120	Unit Host	Healthcare Admin & Support	Professional	0
HA130	Authorization Coordinator Intermediate	Healthcare Admin & Support	Professional	0
HA130	Inpatient Unit Clerk	Healthcare Admin & Support	Professional	0
HA130	Patient Registration Specialist	Healthcare Admin & Support	Professional	0
HA140	Medical Staff/Credentialing Specialist	Healthcare Admin & Support	Professional	1
HA140	Patient Registration Specialist Lead	Healthcare Admin & Support	Professional	0
HA140	Patient Services Associate	Healthcare Admin & Support	Professional	0
HA160	Patient Financial Counselor	Healthcare Admin & Support	Professional	0
HA160	Patient Services Intermediate	Healthcare Admin & Support	Professional	0
HA170	Provider Enrollment Specialist	Healthcare Admin & Support	Professional	0
HA170	Provider Relations Representative	Healthcare Admin & Support	Professional	0
HA180	Health Management Consultant Associate	Healthcare Admin & Support	Professional	0
HA180	Patient Services Senior	Healthcare Admin & Support	Professional	0
HA190	Health Management Consultant Intermediate	Healthcare Admin & Support	Professional	0
HA200	Health Management Consultant Senior	Healthcare Admin & Support	Professional	0
HA210	Health Management Consultant Lead	Healthcare Admin & Support	Professional	0
HA220	Staff Specialist Healthcare	Healthcare Admin & Support	Professional	1

Patient Services Assistant

Description

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