Call Center Representative Intermediate

Description

Under general supervision, handles more complex inbound and outbound telephone inquiries. Relies on limited experience and judgment to answer customer questions concerning account errors, available products and services and to ensure customer satisfaction and retention. Requires a high school education or equivalent and 2-4 years of experience. Under FLSA, incumbents in this position are nonexempt.

Movements To

The list below shows actual job titles that staff moved to when they were in the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements To
U-M Job Title	Frequency	Role	Open Jobs
Accounting Clerk Senior	1	Professional	0
Accounts Payable Clerk Associate	1	Professional	0
Accounts Payable Clerk Intermediate	4	Professional	0
Administrative Assistant Associate	1	Professional	1
Administrative Assistant Associate Healthcare	1	Professional	0
Administrative Assistant Intermediate	9	Professional	3
Administrative Assistant Intermediate Healthcare	3	Professional	3
Administrative Assistant Senior	12	Professional	2
Administrative Assistant Senior Healthcare	17	Professional	10
Administrative Coordinator/Project Coordinator	1	Professional	7
Administrative Specialist Associate Healthcare	1	Professional	4
Authorization Coordinator Intermediate	4	Professional	0
Benefits Representative	1	Professional	0
Billing/Patient Accounts Specialist Healthcare	5	Professional	0
Business Systems Analyst Associate	3	Professional	0
Call Center Associate Supervisor Inbound B to B and Consumer	2	Professional	0
Call Center Intermediate Supervisor Inbound B to B and Consumer	6	Managerial	0
Call Center Representative Associate	1	Professional	0
Call Center Representative Inbound Intermediate	1	Professional	0
Call Center Representative Senior	61	Professional	2
Clerk Intermediate	1	Professional	0
Clerk Intermediate Healthcare	1	Professional	0
Clerk Senior	1	Professional	0
Clerk Senior Healthcare	1	Professional	0
Clinical Research Assistant	3	Professional	2
Clinical Research Technician	1	Professional	5
Clinical Subjects Coordinator	16	Professional	0
Customer Service Assistant Intermediate	3	Professional	0
Customer Service Assistant Senior	1	Professional	0
Customer Service Representative Intermediate	4	Professional	3
Customer Service Representative Senior	1	Professional	1
Dietetic Technician	4	Professional	1
End User Computing Specialist Associate	1	Professional	0
End User Computing Specialist Intermediate	2	Professional	0
Financial Specialist Associate	4	Professional	0
Graduate/Non Certified Patient Care Technician	1	Professional	0
Guest Services Specialist	1	Professional	1
Health Information Analyst	1	Professional	1
Health Record Analyst	1	Professional	0
Help Desk Support Service Specialist Associate	4	Professional	1
Human Resource Assistant Associate	1	Professional	0
Human Resource Assistant Senior	4	Professional	0
Human Resource Generalist Associate	1	Professional	0
Human Resource Service Center Representative Associate	1	Professional	0
Inpatient Unit Clerk	1	Professional	0
Inventory Control Associate Supervisor	1	Professional	0
Inventory Control Planner Associate	1	Professional	0
Inventory Control Planner Intermediate	1	Professional	1
Medical Assistant	1	Professional	9
Medical Assistant Associate	4	Professional	5
Multifunction Services Intermediate Supervisor	1	Managerial	2
Non-Certified Orthotic and Prosthetic Clinical Assistant	1	Professional	0
Patient Business Associate	5	Professional	0
Patient Care Technical Assistant	1	Professional	7
Patient Care Technical Associate	1	Professional	34
Patient Financial Counselor	7	Professional	2
Patient Relations Specialist	1	Professional	0
Patient Services Assistant	5	Professional	3
Patient Services Associate	16	Professional	18
Patient Services Intermediate	1	Professional	15
Patient Services Senior	6	Professional	1
Payroll Clerk Intermediate	1	Professional	0
Phlebotomist Specialist	1	Professional	9
Project Associate Manager	10	Professional	0
Research Administration Assistant	1	Professional	1
Secretary Intermediate	1	Professional	0
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	2	Professional	3
Student Administration Assistant Senior	21	Professional	2
Supply/Stock Clerk Intermediate	1	Professional	0
Training Specialist Intermediate	1	Professional	0

Movements From

The list below shows actual job titles held by staff when they moved into the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements From
U-M Job Title	Frequency	Role	Open Jobs
Administrative Assistant Associate Healthcare	1	Professional	0
Administrative Assistant Intermediate	1	Professional	3
Administrative Assistant Intermediate Healthcare	79	Professional	3
Administrative Assistant Senior Healthcare	49	Professional	10
Anesthesia Technician Associate	1	Professional	1
Billing/Patient Accounts Specialist Healthcare	1	Professional	0
Business Systems Analyst Associate	1	Professional	0
Call Center Associate Supervisor Inbound B to B and Consumer	1	Professional	0
Call Center Representative Associate	245	Professional	0
Call Center Representative Inbound Associate	1	Professional	0
Call Center Representative Inbound Intermediate	16	Professional	0
Call Center Representative Senior	1	Professional	2
Child Care Center Teacher	1	Professional	1
Clerk Intermediate	3	Professional	0
Clinic Lead	3	Professional	0
Clinical/Resident Assistant	1	Professional	0
Community Outreach Coordinator	1	Professional	1
Customer Service Representative Intermediate	1	Professional	3
Customer Service Representative Lead	1	Professional	0
Customer Service Representative Senior	1	Professional	1
Dental Assistant Intermediate	2	Professional	2
Dietetic Assistant	1	Professional	0
Dietetic Technician	5	Professional	1
Endoscopy Tech Specialist	1	Professional	0
Gastrointestinal Physiology Technologist	1	Professional	0
Guest Services Specialist	1	Professional	1
Inpatient Unit Clerk	1	Professional	0
Laboratory Technician	1	Professional	7
Licensed Practical Nurse	2	Professional	6
Medical Assistant	2	Professional	9
Medical Assistant Associate	2	Professional	5
Medical Assistant Intermediate	3	Professional	2
Medical Assistant Senior	2	Professional	1
Medical Records Technician	1	Professional	0
Multifunction Services Intermediate Supervisor	1	Managerial	2
Office Administration Intermediate Supervisor	2	Managerial	0
Office Manager	1	Managerial	0
Ophthalmic Technician Associate	1	Professional	1
Patient Care Technical Associate	2	Professional	34
Patient Registration Specialist	1	Professional	2
Patient Services Assistant	18	Professional	3
Patient Services Associate	25	Professional	18
Patient Services Intermediate	1	Professional	15
Patient Services Senior	1	Professional	1
Pharmacy Technician Associate	1	Professional	1
Pharmacy Technician Intermediate	2	Professional	0
Phlebotomist	2	Professional	0
Phlebotomist Specialist	1	Professional	9
Quality Assurance Analyst Senior	1	Professional	0
Radiologic Technologist	2	Professional	20
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	2	Professional	3
Specimen Processor	1	Professional	2
Supply/Stock Clerk Intermediate	1	Professional	0
Training Specialist Intermediate	64	Professional	0
Unit Host	1	Professional	0

Paths Within Bands

Paths Within Bands
Path Level	U-M Job Title	Career Band	Role	Open Jobs
AD100	Call Center Representative Associate	General Office/Admin Support	Professional	0
AD100	Call Center Representative Inbound Associate	General Office/Admin Support	Professional	0
AD100	Clerk Associate	General Office/Admin Support	Professional	0
AD100	Clerk Associate Healthcare	General Office/Admin Support	Professional	0
AD100	Data Entry Operator Associate	General Office/Admin Support	Professional	0
AD100	Mail Clerk Associate	General Office/Admin Support	Professional	0
AD100	Records Clerk Associate	General Office/Admin Support	Professional	0
AD100	Telephone Operator Associate	General Office/Admin Support	Professional	0
AD110	Call Center Representative Intermediate	General Office/Admin Support	Professional	0
AD110	Clerk Intermediate	General Office/Admin Support	Professional	0
AD110	Clerk Intermediate Healthcare	General Office/Admin Support	Professional	0
AD110	Customer Inquiry Clerk Associate	General Office/Admin Support	Professional	0
AD110	Customer Service Assistant Associate	General Office/Admin Support	Professional	0
AD110	Data Entry Operator Intermediate	General Office/Admin Support	Professional	0
AD110	Mail Clerk Intermediate	General Office/Admin Support	Professional	0
AD110	Office Assistant/Clerk	General Office/Admin Support	Professional	0
AD110	Office Services Assistant Associate	General Office/Admin Support	Professional	0
AD110	Photocopy Machine Operator Associate	General Office/Admin Support	Professional	0
AD110	Receptionist	General Office/Admin Support	Professional	0
AD110	Records Clerk Intermediate	General Office/Admin Support	Professional	0
AD110	Secretary Associate	General Office/Admin Support	Professional	0
AD110	Word Processing Operator Associate	General Office/Admin Support	Professional	0
AD120	Call Center Representative Inbound Intermediate	General Office/Admin Support	Professional	0
AD120	Call Center Representative Senior	General Office/Admin Support	Professional	2
AD120	Clerk Senior	General Office/Admin Support	Professional	0
AD120	Clerk Senior Healthcare	General Office/Admin Support	Professional	0
AD120	Customer Inquiry Clerk Intermediate	General Office/Admin Support	Professional	0
AD120	Customer Service Representative Associate	General Office/Admin Support	Professional	1
AD120	Data Entry Operator Senior	General Office/Admin Support	Professional	0
AD120	HRIS Clerk Associate	General Office/Admin Support	Professional	0
AD120	Medical Secretary	General Office/Admin Support	Professional	0
AD120	Telephone Operator Senior	General Office/Admin Support	Professional	0
AD130	Academic Records Assistant Associate	General Office/Admin Support	Professional	0
AD130	Administrative Assistant Associate	General Office/Admin Support	Professional	1
AD130	Call Center/Customer Service Traffic and Scheduling Assistant Associate	General Office/Admin Support	Professional	0
AD130	Customer Inquiry Clerk Senior	General Office/Admin Support	Professional	0
AD130	Customer Service Assistant Intermediate	General Office/Admin Support	Professional	0
AD130	Customer Service Representative Intermediate	General Office/Admin Support	Professional	3
AD130	Guest Services Specialist	General Office/Admin Support	Professional	1
AD130	Photocopy Machine Operator Intermediate	General Office/Admin Support	Professional	0
AD130	Secretary Healthcare	General Office/Admin Support	Professional	0
AD130	Secretary Intermediate	General Office/Admin Support	Professional	0
AD130	Word Processing Operator Intermediate	General Office/Admin Support	Professional	0
AD140	Academic Records Assistant Intermediate	General Office/Admin Support	Professional	0
AD140	Administrative Assistant Associate Healthcare	General Office/Admin Support	Professional	0
AD140	Administrative Assistant Intermediate	General Office/Admin Support	Professional	3
AD140	Call Center Associate Supervisor Inbound Consumer	General Office/Admin Support	Professional	0
AD140	Call Center Representative Inbound Senior	General Office/Admin Support	Professional	0
AD140	Call Center/Customer Service Traffic and Scheduling Assistant Intermediate	General Office/Admin Support	Professional	0
AD140	Clerical Associate Supervisor	General Office/Admin Support	Professional	0
AD140	Customer Service Assistant Senior	General Office/Admin Support	Professional	0
AD140	Customer Service Associate Supervisor Consumer	General Office/Admin Support	Professional	0
AD140	Customer Service Representative Senior	General Office/Admin Support	Professional	1
AD140	Data Entry Associate Supervisor	General Office/Admin Support	Professional	0
AD140	Data Entry Operator Lead	General Office/Admin Support	Professional	0
AD140	HRIS Clerk Intermediate	General Office/Admin Support	Professional	0
AD140	Mailing/Office Supplies Associate Supervisor	General Office/Admin Support	Professional	0
AD140	Medical Staff Secretary	General Office/Admin Support	Professional	0
AD140	Office Services Assistant Intermediate	General Office/Admin Support	Professional	0
AD150	Administrative Assistant Intermediate Healthcare	General Office/Admin Support	Professional	3
AD150	Administrative Assistant Senior	General Office/Admin Support	Professional	2
AD150	Call Center Associate Supervisor Inbound B to B and Consumer	General Office/Admin Support	Professional	0
AD150	Call Center/Customer Service Traffic and Scheduling Assistant Senior	General Office/Admin Support	Professional	0
AD150	Customer Service Representative Lead	General Office/Admin Support	Professional	0
AD150	Data Control Associate Supervisor	General Office/Admin Support	Professional	0
AD150	Executive Assistant Associate Healthcare	General Office/Admin Support	Professional	1
AD150	Filing Associate Supervisor	General Office/Admin Support	Professional	0
AD150	Secretary Senior	General Office/Admin Support	Professional	0
AD150	Word Processing Operator Senior	General Office/Admin Support	Professional	0
AD160	Administrative Assistant Senior Healthcare	General Office/Admin Support	Professional	10
AD160	Administrative Coordinator/Project Coordinator	General Office/Admin Support	Professional	7
AD160	Call Center Intermediate Supervisor Inbound Consumer	General Office/Admin Support	Managerial	0
AD160	Clerical Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD160	Customer Service Associate Supervisor B to B and Consumer	General Office/Admin Support	Professional	0
AD160	Customer Service Intermediate Supervisor Consumer	General Office/Admin Support	Managerial	0
AD160	Data Entry Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD160	Executive Secretary	General Office/Admin Support	Professional	0
AD160	Executive Secretary to Top Executive	General Office/Admin Support	Professional	0
AD160	HRIS Clerk Senior	General Office/Admin Support	Professional	0
AD160	Mailing/Office Supplies Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD160	Office Administration Associate Supervisor	General Office/Admin Support	Professional	0
AD160	Office Manager	General Office/Admin Support	Managerial	0
AD170	Administrative Specialist	General Office/Admin Support	Professional	3
AD170	Administrative Specialist Associate Healthcare	General Office/Admin Support	Professional	4
AD170	Assistant To the Dean or Vice President Intermediate	General Office/Admin Support	Professional	0
AD170	Call Center Intermediate Supervisor Inbound B to B and Consumer	General Office/Admin Support	Managerial	0
AD170	Customer Help Desk Associate Supervisor	General Office/Admin Support	Professional	0
AD170	Customer Service Intermediate Supervisor B to B and Consumer	General Office/Admin Support	Managerial	0
AD170	Customer Service Supervisor	General Office/Admin Support	Managerial	0
AD170	Executive Secretary to Senior Top Executive	General Office/Admin Support	Professional	0
AD170	Filing Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD170	Office Administration Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD180	Administrative Specialist Intermediate Healthcare	General Office/Admin Support	Professional	0
AD180	Call Center Senior Supervisor Inbound Consumer	General Office/Admin Support	Managerial	0
AD180	Clerical Senior Supervisor	General Office/Admin Support	Managerial	0
AD180	Customer Help Desk Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD180	Customer Service Senior Supervisor Consumer	General Office/Admin Support	Managerial	0
AD180	Data Entry Senior Supervisor	General Office/Admin Support	Managerial	0
AD180	Executive Assistant Senior Healthcare	General Office/Admin Support	Professional	1
AD180	Mailing/Office Supplies Senior Supervisor	General Office/Admin Support	Managerial	0
AD180	Office Administration Senior Supervisor	General Office/Admin Support	Managerial	0
AD180	Office Services Manager	General Office/Admin Support	Professional	0
AD180	Sports Operations Specialist	General Office/Admin Support	Professional	0
AD190	Administrative Specialist Senior Healthcare	General Office/Admin Support	Professional	2
AD190	Assistant To the Dean or Vice President Senior	General Office/Admin Support	Professional	0
AD190	Call Center Manager	General Office/Admin Support	Managerial	0
AD190	Call Center Supervisor Inbound B to B and Consumer Senior	General Office/Admin Support	Managerial	0
AD190	Customer Help Desk Senior Supervisor	General Office/Admin Support	Managerial	0
AD190	Filing Senior Supervisor	General Office/Admin Support	Managerial	0
AD190	Mail Services Manager	General Office/Admin Support	Managerial	0
AD200	Call Center Manager Inbound B to B and Consumer	General Office/Admin Support	Managerial	0
AD210	Customer Service Manager	General Office/Admin Support	Managerial	0
AD210	Customer Service Manager B to B and Consumer	General Office/Admin Support	Managerial	0
AD230	Assistant to the Vice Chancellor	General Office/Admin Support	Professional	0
AD240	Assistant to the CEO Single Institution	General Office/Admin Support	Professional	0
AD270	Academic Innovation Strategy Top Executive	General Office/Admin Support	Managerial	0
AD290	Chief Administration Officer to the President	General Office/Admin Support	Managerial	0
AD330	Special Advisor to the Provost	General Office/Admin Support	Professional	0

Call Center Representative Intermediate

Description

Job ID

Career Family

Career Band

Role

Path Level

Careers Postings