Patient Services Associate

Description

Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage. Makes arrangements for admissions, transfers and processing of patient discharges. Responds to inquiries concerning department programs, services and activities. May also perform some telephone triage and administrative support and clinic scheduling. Under FLSA, incumbents in this position are nonexempt.

Movements To

The list below shows actual job titles that staff moved to when they were in the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements To
U-M Job Title	Frequency	Role	Open Jobs
Academic Records Assistant Intermediate	1	Professional	0
Accountant Intermediate	1	Professional	0
Accounts Payable Clerk Associate	1	Professional	0
Accounts Payable Clerk Intermediate	4	Professional	0
Accounts Receivable Clerk Senior	1	Professional	0
Administrative Assistant Associate	1	Professional	1
Administrative Assistant Associate Healthcare	1	Professional	0
Administrative Assistant Intermediate	9	Professional	3
Administrative Assistant Intermediate Healthcare	3	Professional	3
Administrative Assistant Senior	12	Professional	2
Administrative Assistant Senior Healthcare	17	Professional	10
Administrative Coordinator/Project Coordinator	1	Professional	7
Administrative Fellow Healthcare	1	Professional	0
Administrative Manager Associate Healthcare	2	Managerial	4
Administrative Specialist	27	Professional	3
Administrative Specialist Associate Healthcare	1	Professional	4
Administrative Specialist Intermediate Healthcare	1	Professional	0
Allied Health Associate Supervisor	4	Professional	2
Allied Health Intermediate Supervisor	2	Managerial	1
Allied Health Technical Specialist	3	Professional	0
Anesthesia Technician Associate	1	Professional	1
Animal Technician Senior	1	Professional	1
Auditor Associate	2	Professional	0
Authorization Coordinator Intermediate	4	Professional	0
Billing Clerk Intermediate	1	Professional	0
Billing Clerk Senior	1	Professional	0
Billing/Patient Accounts Specialist Healthcare	5	Professional	0
Business Process Consultant Lead	2	Professional	0
Business Systems Analyst Associate	3	Professional	0
Business Systems Analyst Intermediate	2	Professional	2
Call Center Associate Supervisor Inbound B to B and Consumer	2	Professional	0
Call Center Intermediate Supervisor Inbound B to B and Consumer	6	Managerial	0
Call Center Representative Associate	1	Professional	0
Call Center Representative Inbound Associate	1	Professional	0
Call Center Representative Inbound Intermediate	1	Professional	0
Call Center Representative Intermediate	3	Professional	0
Call Center Representative Senior	61	Professional	2
Call Center Supervisor Inbound B to B and Consumer Senior	2	Managerial	0
Call Center/Customer Service Traffic and Scheduling Assistant Intermediate	1	Professional	0
Case Manager	1	Professional	2
Clerical Intermediate Supervisor	1	Managerial	0
Clerical Senior Supervisor	2	Managerial	0
Clerk Associate	2	Professional	0
Clerk Intermediate	1	Professional	0
Clerk Intermediate Healthcare	1	Professional	0
Clinic Associate Manager	1	Managerial	0
Clinic Intermediate Manager	1	Managerial	0
Clinic Lead	1	Professional	0
Clinic Service Representative	1	Professional	0
Clinical Information Analyst Associate	1	Professional	1
Clinical Research Assistant	3	Professional	2
Clinical Research Coordinator Healthcare	6	Professional	0
Clinical Research Technician	1	Professional	5
Clinical Subjects Associate	3	Professional	0
Clinical Subjects Coordinator	16	Professional	0
Clinical/Resident Assistant	13	Professional	0
Communications Specialist	1	Professional	3
Community Outreach Coordinator	2	Professional	1
Customer Help Desk Technician Intermediate	1	Professional	0
Customer Help Desk Technician Senior	1	Professional	0
Customer Inquiry Clerk Intermediate	3	Professional	0
Customer Service Assistant Intermediate	3	Professional	0
Customer Service Representative Associate	4	Professional	1
Customer Service Representative Intermediate	4	Professional	3
Customer Service Representative Senior	1	Professional	1
Dental Assistant Intermediate	4	Professional	2
Dental Assistant Senior	2	Professional	0
Desktop Support Specialist Intermediate	126	Professional	0
Dialysis Technician Non-Certified	1	Professional	0
Dietetic Technician	4	Professional	1
Emergency Services Technician	1	Professional	0
End User Computing Specialist Associate	1	Professional	0
Financial Consultant Healthcare	3	Professional	0
Financial Specialist Associate	4	Professional	0
GME Program Administrator Associate	1	Professional	0
Graduate/Non Certified Patient Care Technician	1	Professional	0
Guest Services Specialist	1	Professional	1
Health Center Manager	3	Managerial	0
Health Educator	1	Professional	0
Health Record Analyst	1	Professional	0
Home Care Services Technician	1	Professional	0
Human Resource Service Center Representative Associate	1	Professional	0
Inpatient Unit Clerk	1	Professional	0
Inventory Control Clerk Intermediate	1	Professional	0
Laboratory Technician	2	Professional	7
Licensed Practical Nurse	1	Professional	6
Medical Assistant	1	Professional	9
Medical Assistant Associate	4	Professional	5
Medical Assistant Senior	1	Professional	1
Medical Coder Outpatient	2	Professional	0
Medical Records Technician	1	Professional	0
Medical Staff Secretary	1	Professional	0
Meeting/Special Events Planner	2	Professional	0
MRI Technologist	1	Professional	0
Office Administration Associate Supervisor	2	Professional	0
Office Assistant/Clerk	1	Professional	0
Office Manager	2	Managerial	0
Ophthalmic Technician Associate	2	Professional	1
Organ Procurement Coordinator Associate	1	Professional	0
Patient Accounts Supervisor Healthcare	2	Managerial	0
Patient Business Associate	5	Professional	0
Patient Care Technical Assistant	1	Professional	7
Patient Care Technical Associate	1	Professional	34
Patient Placement Coordinator	2	Professional	0
Patient Registration Specialist	1	Professional	2
Patient Relations Specialist	1	Professional	0
Patient Services Assistant	5	Professional	3
Patient Services Intermediate	1	Professional	15
Patient Services Senior	6	Professional	1
Payroll Clerk Associate	1	Professional	0
Payroll Clerk Intermediate	1	Professional	0
Pharmacy Technician Associate	2	Professional	1
Pre-Certification Specialist	1	Professional	0
Project Associate Manager	10	Professional	0
Pulmonary Technologist	1	Professional	0
Purchasing Clerk Intermediate	2	Professional	0
Research Administration Associate	9	Professional	1
Research Area Specialist Associate	8	Professional	5
Research Area Specialist Intermediate	8	Professional	10
Respiratory Therapy Technician	1	Professional	1
Secretary Healthcare	2	Professional	0
Secretary Senior	2	Professional	0
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	2	Professional	3
Social Worker BSW	12	Professional	1
Social Worker MSW	3	Professional	2
Student Administration Assistant Intermediate	4	Professional	1
Student Administration Assistant Senior	21	Professional	2
Student Career Counselor	2	Professional	0
Systems Programmer/Analyst Associate	1	Professional	0
Training Specialist Intermediate	1	Professional	0
Unit Host	1	Professional	0
Utilization Review Technician	2	Professional	0
Wellness Specialist	1	Professional	0
Word Processing Operator Intermediate	1	Professional	0

Movements From

The list below shows actual job titles held by staff when they moved into the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements From
U-M Job Title	Frequency	Role	Open Jobs
Academic Advisor/Counselor Intermediate	2	Professional	3
Academic Records Assistant Associate	1	Professional	0
Accounts Payable Clerk Intermediate	3	Professional	0
Administrative Assistant Associate	13	Professional	1
Administrative Assistant Associate Healthcare	1	Professional	0
Administrative Assistant Intermediate Healthcare	79	Professional	3
Administrative Assistant Senior Healthcare	49	Professional	10
Administrative Coordinator/Project Coordinator	17	Professional	7
Administrative Specialist Associate Healthcare	5	Professional	4
Anesthesia Technician Associate	1	Professional	1
Animal Technician Senior	2	Professional	1
Authorization Coordinator Intermediate	1	Professional	0
Billing Clerk Intermediate	1	Professional	0
Billing/Patient Accounts Specialist Healthcare	1	Professional	0
Call Center Representative Associate	245	Professional	0
Call Center Representative Inbound Associate	1	Professional	0
Call Center Representative Intermediate	2	Professional	0
Cashier Intermediate	1	Professional	0
Child Care Center Teacher	1	Professional	1
Claims Analyst	1	Professional	0
Claims Supervisor	1	Managerial	0
Clerical Senior Supervisor	1	Managerial	0
Clerk Intermediate	3	Professional	0
Clerk Senior Healthcare	1	Professional	0
Clinic Associate Manager	1	Managerial	0
Clinic Lead	3	Professional	0
Clinical Information Analyst Associate	1	Professional	1
Clinical Research Assistant	1	Professional	2
Clinical Subjects Associate	2	Professional	0
Clinical Subjects Coordinator	2	Professional	0
Customer Inquiry Clerk Intermediate	4	Professional	0
Customer Service Assistant Intermediate	3	Professional	0
Customer Service Representative Associate	1	Professional	1
Customer Service Representative Intermediate	1	Professional	3
Customer Service Representative Lead	1	Professional	0
Customer Service Representative Senior	1	Professional	1
Customer Service Supervisor	1	Managerial	0
Data Entry Operator Associate	2	Professional	0
Data Entry Operator Senior	1	Professional	0
Dental Assistant Associate	1	Professional	0
Dental Assistant Intermediate	2	Professional	2
Dental Assistant Senior	1	Professional	0
Dental Dispensing Assistant	1	Professional	0
Dialysis Technician Certified	1	Professional	1
Dietetic Assistant	1	Professional	0
Dietetic Technician	5	Professional	1
Electroencephalograph Technologist Non-Registered	1	Professional	0
End User Computing Specialist Senior	2	Professional	0
Financial Specialist Associate	2	Professional	0
Food Service Associate Supervisor	1	Professional	1
Guest Services Specialist	1	Professional	1
Health Information Analyst	2	Professional	1
Home Care Services Technician	1	Professional	0
Inpatient Unit Clerk	1	Professional	0
Inventory Control Clerk Associate	3	Professional	0
Inventory Control Planner Associate	1	Professional	0
Inventory Control Planner Intermediate	1	Professional	1
Medical Assistant	2	Professional	9
Medical Assistant Associate	2	Professional	5
Medical Assistant Intermediate	3	Professional	2
Medical Assistant Senior	2	Professional	1
Medical Office Billing Clerk	1	Professional	0
Medical Records Clerk	1	Professional	0
Medical Records Technician	1	Professional	0
Medical Secretary	1	Professional	0
Medical Staff/Credentialing Specialist	1	Professional	0
Medical Transcriptionist	1	Professional	0
Office Administration Associate Supervisor	13	Professional	0
Office Manager	1	Managerial	0
Ophthalmic Technician Associate	1	Professional	1
Ophthalmic Technician Intermediate	1	Professional	1
Orthopedic Technician	1	Professional	0
Patient Care Technical Assistant	1	Professional	7
Patient Care Technical Associate	2	Professional	34
Patient Registration Specialist	1	Professional	2
Patient Relations Specialist	1	Professional	0
Patient Representative	1	Professional	0
Patient Services Assistant	18	Professional	3
Patient Services Intermediate	1	Professional	15
Patient Services Senior	1	Professional	1
Pharmacy Technician Associate	1	Professional	1
Phlebotomist	2	Professional	0
Phlebotomist Specialist	1	Professional	9
Purchasing Clerk Intermediate	4	Professional	0
Radiologic Technologist	2	Professional	20
Rehabilitation Technician	1	Professional	0
Research Area Specialist Senior	9	Professional	1
Secretary Intermediate	6	Professional	0
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	2	Professional	3
Social Worker MSW	2	Professional	2
Specimen Processor	1	Professional	2
Teacher Assistant	1	Professional	1
Training Specialist Associate	1	Professional	1
Training Specialist Intermediate	64	Professional	0
Unit Host	1	Professional	0
Utilization Review Technician	1	Professional	0

Paths Within Bands

Paths Within Bands
Path Level	U-M Job Title	Career Band	Role	Open Jobs
HA110	Clinic Service Representative	Healthcare Admin & Support	Professional	0
HA120	Patient Services Assistant	Healthcare Admin & Support	Professional	3
HA120	Surgery Scheduler	Healthcare Admin & Support	Professional	0
HA120	Unit Host	Healthcare Admin & Support	Professional	0
HA130	Authorization Coordinator Intermediate	Healthcare Admin & Support	Professional	0
HA130	Inpatient Unit Clerk	Healthcare Admin & Support	Professional	0
HA130	Patient Registration Specialist	Healthcare Admin & Support	Professional	2
HA140	Medical Staff/Credentialing Specialist	Healthcare Admin & Support	Professional	0
HA140	Patient Registration Specialist Lead	Healthcare Admin & Support	Professional	0
HA140	Patient Services Associate	Healthcare Admin & Support	Professional	18
HA160	Patient Financial Counselor	Healthcare Admin & Support	Professional	2
HA160	Patient Services Intermediate	Healthcare Admin & Support	Professional	15
HA170	Provider Enrollment Specialist	Healthcare Admin & Support	Professional	0
HA170	Provider Relations Representative	Healthcare Admin & Support	Professional	0
HA180	Health Management Consultant Associate	Healthcare Admin & Support	Professional	0
HA180	Patient Services Senior	Healthcare Admin & Support	Professional	1
HA190	Health Management Consultant Intermediate	Healthcare Admin & Support	Professional	0
HA200	Health Management Consultant Senior	Healthcare Admin & Support	Professional	0
HA210	Health Management Consultant Lead	Healthcare Admin & Support	Professional	0
HA220	Staff Specialist Healthcare	Healthcare Admin & Support	Professional	0

Patient Services Associate

Description

Job ID

Career Family

Career Band

Role

Path Level

Careers Postings