Customer Service Assistant Intermediate

Description

Responds to inquiries received through phone, mail and/or face-to-face contact with customers and prospects about the company's products or services by following standard scripts and procedures. Uses a computer system to track questions and answers as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters. 2 - 5 years of experience in position. Applies some advanced skills to the position within assigned functional area. May adapt procedures, processes and techniques to meet the more complex requirements of the position. Duties and tasks are frequently nonroutine. Resolves most questions and problems, and refers only the most complex issues to higher levels. Works under minimal supervision. Under FLSA, incumbents in this position are nonexempt.

Movements To

The list below shows actual job titles that staff moved to when they were in the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements To
U-M Job Title	Frequency	Role	Open Jobs
Academic Records Assistant Intermediate	1	Professional	0
Accountant Intermediate	1	Professional	0
Accounts Payable Clerk Associate	1	Professional	0
Accounts Payable Clerk Intermediate	4	Professional	0
Administrative Assistant Associate	1	Professional	1
Administrative Assistant Intermediate	9	Professional	3
Administrative Assistant Intermediate Healthcare	3	Professional	3
Administrative Assistant Senior	12	Professional	2
Administrative Coordinator/Project Coordinator	1	Professional	7
Admissions Officer Intermediate	1	Professional	0
Allied Health Associate Supervisor	4	Professional	2
Alumni Relations Specialist	1	Professional	0
Benefits Clerk Intermediate	12	Professional	0
Billing/Patient Accounts Specialist Healthcare	5	Professional	0
Call Center Representative Associate	1	Professional	0
Call Center Representative Inbound Senior	1	Professional	0
Collection Interviewer	1	Professional	0
Cooperative Program Coordinator	1	Professional	0
Credit and Collection Senior Supervisor	1	Managerial	0
Customer Inquiry Clerk Intermediate	3	Professional	0
Customer Service Assistant Associate	1	Professional	0
Customer Service Assistant Senior	1	Professional	0
Customer Service Representative Senior	1	Professional	1
Customer Service Supervisor	1	Managerial	0
Data Entry Operator Intermediate	2	Professional	0
Financial Aid Officer Associate	1	Professional	0
Financial Specialist Associate	4	Professional	0
Human Resource Service Center Representative Associate	1	Professional	0
Information Resources Specialist Senior	1	Professional	0
Inventory Control Associate Supervisor	1	Professional	0
Inventory Control Clerk Associate	1	Professional	0
Meeting and Events Coordinator Non Profit	4	Professional	0
Meetings and Special Events Assistant	1	Professional	0
Multifunction Materials Management Associate Supervisor	1	Professional	0
Patient Services Associate	16	Professional	18
Patient Services Intermediate	1	Professional	15
Payroll Analyst Associate	1	Professional	0
Phlebotomist Specialist	1	Professional	9
Procurement Agent Associate	2	Professional	0
Procurement Agent Intermediate	1	Professional	0
Purchasing Clerk Intermediate	2	Professional	0
Research Administration Assistant	1	Professional	1
Research Administration Associate	9	Professional	1
Sales Representative Associate	1	Professional	0
Secretary Senior	2	Professional	0
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	2	Professional	3
Specimen Processor	1	Professional	2
Student Administration Assistant Associate	1	Professional	0
Student Administration Assistant Intermediate	4	Professional	1
Student Administration Assistant Senior	21	Professional	2

Movements From

The list below shows actual job titles held by staff when they moved into the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements From
U-M Job Title	Frequency	Role	Open Jobs
Academic Records Assistant Intermediate	1	Professional	0
Accounting Clerk Intermediate	2	Professional	1
Accounts Payable Clerk Intermediate	3	Professional	0
Administrative Coordinator/Project Coordinator	17	Professional	7
Allied Health Technical Coordinator	3	Professional	1
Benefits Clerk Intermediate	2	Professional	0
Call Center Representative Inbound Associate	1	Professional	0
Call Center Representative Inbound Intermediate	16	Professional	0
Call Center Representative Inbound Senior	2	Professional	0
Call Center Representative Intermediate	2	Professional	0
Clerk Intermediate	3	Professional	0
Clerk Senior	3	Professional	0
Clerk Senior Healthcare	1	Professional	0
Customer Service Assistant Associate	1	Professional	0
Customer Service Representative Intermediate	1	Professional	3
Dietetic Assistant	1	Professional	0
Health Information Analyst	2	Professional	1
Human Resource Service Center Representative Associate	1	Professional	0
Laboratory Technician	1	Professional	7
Marketing Assistant Associate	1	Professional	0
Meetings and Special Events Assistant	1	Professional	0
Patient Care Technical Associate	2	Professional	34
Patient Services Assistant	18	Professional	3
Patient Services Associate	25	Professional	18
Patient Services Senior	1	Professional	1
Payroll Analyst Associate	2	Professional	0
Phlebotomist	2	Professional	0
Phlebotomist Specialist	1	Professional	9
Receptionist	1	Professional	0
Research Area Specialist Associate	2	Professional	5
Secretary Intermediate	6	Professional	0
Specimen Processor	1	Professional	2
Teller Intermediate	1	Professional	0

Paths Within Bands

Paths Within Bands
Path Level	U-M Job Title	Career Band	Role	Open Jobs
AD100	Call Center Representative Associate	General Office/Admin Support	Professional	0
AD100	Call Center Representative Inbound Associate	General Office/Admin Support	Professional	0
AD100	Clerk Associate	General Office/Admin Support	Professional	0
AD100	Clerk Associate Healthcare	General Office/Admin Support	Professional	0
AD100	Data Entry Operator Associate	General Office/Admin Support	Professional	0
AD100	Mail Clerk Associate	General Office/Admin Support	Professional	0
AD100	Records Clerk Associate	General Office/Admin Support	Professional	0
AD100	Telephone Operator Associate	General Office/Admin Support	Professional	0
AD110	Call Center Representative Intermediate	General Office/Admin Support	Professional	0
AD110	Clerk Intermediate	General Office/Admin Support	Professional	0
AD110	Clerk Intermediate Healthcare	General Office/Admin Support	Professional	0
AD110	Customer Inquiry Clerk Associate	General Office/Admin Support	Professional	0
AD110	Customer Service Assistant Associate	General Office/Admin Support	Professional	0
AD110	Data Entry Operator Intermediate	General Office/Admin Support	Professional	0
AD110	Mail Clerk Intermediate	General Office/Admin Support	Professional	0
AD110	Office Assistant/Clerk	General Office/Admin Support	Professional	0
AD110	Office Services Assistant Associate	General Office/Admin Support	Professional	0
AD110	Photocopy Machine Operator Associate	General Office/Admin Support	Professional	0
AD110	Receptionist	General Office/Admin Support	Professional	0
AD110	Records Clerk Intermediate	General Office/Admin Support	Professional	0
AD110	Secretary Associate	General Office/Admin Support	Professional	0
AD110	Word Processing Operator Associate	General Office/Admin Support	Professional	0
AD120	Call Center Representative Inbound Intermediate	General Office/Admin Support	Professional	0
AD120	Call Center Representative Senior	General Office/Admin Support	Professional	2
AD120	Clerk Senior	General Office/Admin Support	Professional	0
AD120	Clerk Senior Healthcare	General Office/Admin Support	Professional	0
AD120	Customer Inquiry Clerk Intermediate	General Office/Admin Support	Professional	0
AD120	Customer Service Representative Associate	General Office/Admin Support	Professional	1
AD120	Data Entry Operator Senior	General Office/Admin Support	Professional	0
AD120	HRIS Clerk Associate	General Office/Admin Support	Professional	0
AD120	Medical Secretary	General Office/Admin Support	Professional	0
AD120	Telephone Operator Senior	General Office/Admin Support	Professional	0
AD130	Academic Records Assistant Associate	General Office/Admin Support	Professional	0
AD130	Administrative Assistant Associate	General Office/Admin Support	Professional	1
AD130	Call Center/Customer Service Traffic and Scheduling Assistant Associate	General Office/Admin Support	Professional	0
AD130	Customer Inquiry Clerk Senior	General Office/Admin Support	Professional	0
AD130	Customer Service Assistant Intermediate	General Office/Admin Support	Professional	0
AD130	Customer Service Representative Intermediate	General Office/Admin Support	Professional	3
AD130	Guest Services Specialist	General Office/Admin Support	Professional	1
AD130	Photocopy Machine Operator Intermediate	General Office/Admin Support	Professional	0
AD130	Secretary Healthcare	General Office/Admin Support	Professional	0
AD130	Secretary Intermediate	General Office/Admin Support	Professional	0
AD130	Word Processing Operator Intermediate	General Office/Admin Support	Professional	0
AD140	Academic Records Assistant Intermediate	General Office/Admin Support	Professional	0
AD140	Administrative Assistant Associate Healthcare	General Office/Admin Support	Professional	0
AD140	Administrative Assistant Intermediate	General Office/Admin Support	Professional	3
AD140	Call Center Associate Supervisor Inbound Consumer	General Office/Admin Support	Professional	0
AD140	Call Center Representative Inbound Senior	General Office/Admin Support	Professional	0
AD140	Call Center/Customer Service Traffic and Scheduling Assistant Intermediate	General Office/Admin Support	Professional	0
AD140	Clerical Associate Supervisor	General Office/Admin Support	Professional	0
AD140	Customer Service Assistant Senior	General Office/Admin Support	Professional	0
AD140	Customer Service Associate Supervisor Consumer	General Office/Admin Support	Professional	0
AD140	Customer Service Representative Senior	General Office/Admin Support	Professional	1
AD140	Data Entry Associate Supervisor	General Office/Admin Support	Professional	0
AD140	Data Entry Operator Lead	General Office/Admin Support	Professional	0
AD140	HRIS Clerk Intermediate	General Office/Admin Support	Professional	0
AD140	Mailing/Office Supplies Associate Supervisor	General Office/Admin Support	Professional	0
AD140	Medical Staff Secretary	General Office/Admin Support	Professional	0
AD140	Office Services Assistant Intermediate	General Office/Admin Support	Professional	0
AD150	Administrative Assistant Intermediate Healthcare	General Office/Admin Support	Professional	3
AD150	Administrative Assistant Senior	General Office/Admin Support	Professional	2
AD150	Call Center Associate Supervisor Inbound B to B and Consumer	General Office/Admin Support	Professional	0
AD150	Call Center/Customer Service Traffic and Scheduling Assistant Senior	General Office/Admin Support	Professional	0
AD150	Customer Service Representative Lead	General Office/Admin Support	Professional	0
AD150	Data Control Associate Supervisor	General Office/Admin Support	Professional	0
AD150	Executive Assistant Associate Healthcare	General Office/Admin Support	Professional	1
AD150	Filing Associate Supervisor	General Office/Admin Support	Professional	0
AD150	Secretary Senior	General Office/Admin Support	Professional	0
AD150	Word Processing Operator Senior	General Office/Admin Support	Professional	0
AD160	Administrative Assistant Senior Healthcare	General Office/Admin Support	Professional	10
AD160	Administrative Coordinator/Project Coordinator	General Office/Admin Support	Professional	7
AD160	Call Center Intermediate Supervisor Inbound Consumer	General Office/Admin Support	Managerial	0
AD160	Clerical Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD160	Customer Service Associate Supervisor B to B and Consumer	General Office/Admin Support	Professional	0
AD160	Customer Service Intermediate Supervisor Consumer	General Office/Admin Support	Managerial	0
AD160	Data Entry Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD160	Executive Secretary	General Office/Admin Support	Professional	0
AD160	Executive Secretary to Top Executive	General Office/Admin Support	Professional	0
AD160	HRIS Clerk Senior	General Office/Admin Support	Professional	0
AD160	Mailing/Office Supplies Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD160	Office Administration Associate Supervisor	General Office/Admin Support	Professional	0
AD160	Office Manager	General Office/Admin Support	Managerial	0
AD170	Administrative Specialist	General Office/Admin Support	Professional	3
AD170	Administrative Specialist Associate Healthcare	General Office/Admin Support	Professional	4
AD170	Assistant To the Dean or Vice President Intermediate	General Office/Admin Support	Professional	0
AD170	Call Center Intermediate Supervisor Inbound B to B and Consumer	General Office/Admin Support	Managerial	0
AD170	Customer Help Desk Associate Supervisor	General Office/Admin Support	Professional	0
AD170	Customer Service Intermediate Supervisor B to B and Consumer	General Office/Admin Support	Managerial	0
AD170	Customer Service Supervisor	General Office/Admin Support	Managerial	0
AD170	Executive Secretary to Senior Top Executive	General Office/Admin Support	Professional	0
AD170	Filing Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD170	Office Administration Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD180	Administrative Specialist Intermediate Healthcare	General Office/Admin Support	Professional	0
AD180	Call Center Senior Supervisor Inbound Consumer	General Office/Admin Support	Managerial	0
AD180	Clerical Senior Supervisor	General Office/Admin Support	Managerial	0
AD180	Customer Help Desk Intermediate Supervisor	General Office/Admin Support	Managerial	0
AD180	Customer Service Senior Supervisor Consumer	General Office/Admin Support	Managerial	0
AD180	Data Entry Senior Supervisor	General Office/Admin Support	Managerial	0
AD180	Executive Assistant Senior Healthcare	General Office/Admin Support	Professional	1
AD180	Mailing/Office Supplies Senior Supervisor	General Office/Admin Support	Managerial	0
AD180	Office Administration Senior Supervisor	General Office/Admin Support	Managerial	0
AD180	Office Services Manager	General Office/Admin Support	Professional	0
AD180	Sports Operations Specialist	General Office/Admin Support	Professional	0
AD190	Administrative Specialist Senior Healthcare	General Office/Admin Support	Professional	2
AD190	Assistant To the Dean or Vice President Senior	General Office/Admin Support	Professional	0
AD190	Call Center Manager	General Office/Admin Support	Managerial	0
AD190	Call Center Supervisor Inbound B to B and Consumer Senior	General Office/Admin Support	Managerial	0
AD190	Customer Help Desk Senior Supervisor	General Office/Admin Support	Managerial	0
AD190	Filing Senior Supervisor	General Office/Admin Support	Managerial	0
AD190	Mail Services Manager	General Office/Admin Support	Managerial	0
AD200	Call Center Manager Inbound B to B and Consumer	General Office/Admin Support	Managerial	0
AD210	Customer Service Manager	General Office/Admin Support	Managerial	0
AD210	Customer Service Manager B to B and Consumer	General Office/Admin Support	Managerial	0
AD230	Assistant to the Vice Chancellor	General Office/Admin Support	Professional	0
AD240	Assistant to the CEO Single Institution	General Office/Admin Support	Professional	0
AD270	Academic Innovation Strategy Top Executive	General Office/Admin Support	Managerial	0
AD290	Chief Administration Officer to the President	General Office/Admin Support	Managerial	0
AD330	Special Advisor to the Provost	General Office/Admin Support	Professional	0

Customer Service Assistant Intermediate

Description

Job ID

Career Family

Career Band

Role

Path Level

Careers Postings