Customer Help Desk Technician Associate

Description

Assists external users of the organization's technical products or services by answering questions and solving problems involved in their use. Identifies, investigates and researches user questions and problems, and may refer to technical, professional or service personnel for follow-up, as appropriate. 0-2 years of experience in position. Applies basic skills and procedures appropriate for the position within assigned functional area. Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels. Works under direct supervision and follows standard procedures to accomplish assigned tasks. Under FLSA, incumbents in this position are nonexempt.