Under general direction, has duties of instructing, directing, and checking the work of other computer operators. Requires full technical knowledge of computer operations. Assists in operations scheduling. May assume responsibilities of supervisor in their absence. Under FLSA, incumbents in this position are nonexempt.
| Path Level | U-M Job Title | Career Band | Role | Open Jobs |
|---|---|---|---|---|
| IT110 | Customer Help Desk Technician Associate | Systems Support | Professional | 0 |
| IT130 | Computer Operator Associate | Systems Support | Professional | 0 |
| IT130 | Customer Help Desk Technician Intermediate | Systems Support | Professional | 0 |
| IT130 | Help Desk Coordinator Associate | Systems Support | Professional | 0 |
| IT140 | Computer Operator Intermediate | Systems Support | Professional | 0 |
| IT150 | Computer Operator Senior | Systems Support | Professional | 0 |
| IT150 | Customer Help Desk Technician Senior | Systems Support | Professional | 0 |
| IT150 | Desktop Support Specialist Associate | Systems Support | Professional | 0 |
| IT150 | Documentation Specialist Associate | Systems Support | Professional | 0 |
| IT150 | Help Desk Coordinator Intermediate | Systems Support | Professional | 0 |
| IT150 | Help Desk Support Service Specialist Associate | Systems Support | Professional | 1 |
| IT150 | Information Technology Support Specialist | Systems Support | Professional | 0 |
| IT150 | PC Maintenance Technician Associate | Systems Support | Professional | 0 |
| IT160 | Computer Operator Lead | Systems Support | Professional | 0 |
| IT160 | Help Desk Support Service Specialist Intermediate | Systems Support | Professional | 0 |
| IT160 | PC Maintenance Tech Intermediate | Systems Support | Professional | 0 |
| IT160 | Quality Assurance Analyst Associate | Systems Support | Professional | 0 |
| IT170 | Computer Operations Associate Supervisor | Systems Support | Professional | 0 |
| IT170 | Desktop Support Specialist Intermediate | Systems Support | Professional | 0 |
| IT170 | Documentation Specialist Intermediate | Systems Support | Professional | 0 |
| IT170 | Help Desk Coordinator Senior | Systems Support | Professional | 0 |
| IT170 | Help Desk Support Service Specialist Senior | Systems Support | Professional | 0 |
| IT170 | IT Configuration Management Analyst Associate | Systems Support | Professional | 0 |
| IT170 | PC Maintenance Technical Senior | Systems Support | Professional | 0 |
| IT180 | Data Control Intermediate Supervisor | Systems Support | Managerial | 0 |
| IT180 | Information Systems Help Desk Associate Supervisor | Systems Support | Professional | 0 |
| IT180 | IT Configuration Management Analyst Intermediate | Systems Support | Professional | 0 |
| IT180 | Quality Assurance Analyst Intermediate | Systems Support | Professional | 0 |
| IT190 | Desktop Support Specialist Senior | Systems Support | Professional | 0 |
| IT190 | Documentation Specialist Senior | Systems Support | Professional | 0 |
| IT190 | Information Center Consultant | Systems Support | Professional | 0 |
| IT190 | IT Configuration Management Analyst Senior | Systems Support | Professional | 0 |
| IT190 | Training and Communications Coordinator | Systems Support | Professional | 0 |
| IT200 | Data Control Senior Supervisor | Systems Support | Managerial | 0 |
| IT200 | Information Systems Help Desk Intermediate Supervisor | Systems Support | Managerial | 0 |
| IT200 | Office Technology Coordinator | Systems Support | Professional | 0 |
| IT200 | Quality Assurance Analyst Senior | Systems Support | Professional | 0 |
| IT210 | Desktop Support Specialist Senior Supervisor | Systems Support | Professional | 0 |
| IT210 | Information Technology Help Desk Manager | Systems Support | Managerial | 0 |
| IT210 | Quality Assurance Analyst Supervisor | Systems Support | Managerial | 0 |
| IT220 | Desktop Support Manager | Systems Support | Managerial | 0 |
| IT220 | Desktop Support Specialist Lead Supervisor | Systems Support | Managerial | 0 |
| IT220 | Information Systems Help Desk Senior Supervisor | Systems Support | Managerial | 0 |
| IT230 | Information Center Manager | Systems Support | Managerial | 0 |
| IT260 | Network and Desktop Planning Manager | Systems Support | Managerial | 0 |