Customer Help Desk Technician Intermediate

Description

Assists external users of the organization's technical products or services by answering questions and solving problems involved in their use. Identifies, investigates and researches user questions and problems, and may refer to technical, professional or service personnel for follow-up, as appropriate. 2 - 5 years of experience in position. Applies some advanced skills to the position within assigned functional area. May adapt procedures, processes and techniques to meet the more complex requirements of the position. Duties and tasks are frequently nonroutine. Resolves most questions and problems, and refers only the most complex issues to higher levels. Works under minimal supervision. Under FLSA, incumbents in this position are nonexempt.