Help Desk Support Service Specialist Intermediate

Description

Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level. Under FLSA, incumbents in this position are nonexempt.

Movements To

The list below shows actual job titles that staff moved to when they were in the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements To
U-M Job Title	Frequency	Role	Open Jobs
Access Control & Security Systems Specialist	1	Professional	1
Applications Programmer/Analyst Intermediate	1	Professional	0
Business Intelligence Analyst Intermediate	1	Professional	0
Business Systems Analyst Associate	2	Professional	0
Business Systems Analyst Intermediate	1	Professional	1
Contract Administrator Associate	1	Professional	0
Customer Help Desk Technician Intermediate	7	Professional	0
Desktop Support Specialist Associate	1	Professional	1
Desktop Support Specialist Intermediate	1	Professional	2
Desktop Support Specialist Senior	3	Professional	1
Desktop Support Specialist Senior Supervisor	1	Professional	0
End User Computing Specialist Intermediate	2	Professional	0
End User Computing Specialist Senior	1	Professional	0
Enterprise Resource Planning Business Analyst Intermediate	1	Professional	0
Help Desk Support Service Specialist Associate	1	Professional	0
Help Desk Support Service Specialist Senior	1	Professional	0
Operating Systems Programmer Associate	1	Professional	0
Systems Administrator Intermediate	1	Professional	0
Technical Support Analyst Intermediate	5	Professional	1
Technical Writer Senior	1	Professional	0
Training Specialist Intermediate	1	Professional	1

Movements From

The list below shows actual job titles held by staff when they moved into the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements From
U-M Job Title	Frequency	Role	Open Jobs
Administrative Assistant Senior Healthcare	2	Professional	9
Business Systems Analyst Senior	1	Professional	0
Computer Operator Intermediate	1	Professional	0
Customer Help Desk Technician Intermediate	1	Professional	0
Desktop Support Specialist Intermediate	1	Professional	2
Help Desk Coordinator Intermediate	4	Professional	0
Help Desk Support Service Specialist Associate	9	Professional	0
Information Resources Assistant Associate	1	Professional	0
Information Resources Assistant Intermediate	2	Professional	0

Paths Within Bands

Paths Within Bands
Path Level	U-M Job Title	Career Band	Role	Open Jobs
IT110	Customer Help Desk Technician Associate	Systems Support	Professional	0
IT130	Computer Operator Associate	Systems Support	Professional	0
IT130	Customer Help Desk Technician Intermediate	Systems Support	Professional	0
IT130	Help Desk Coordinator Associate	Systems Support	Professional	0
IT140	Computer Operator Intermediate	Systems Support	Professional	0
IT150	Computer Operator Senior	Systems Support	Professional	0
IT150	Customer Help Desk Technician Senior	Systems Support	Professional	0
IT150	Desktop Support Specialist Associate	Systems Support	Professional	1
IT150	Documentation Specialist Associate	Systems Support	Professional	0
IT150	Help Desk Coordinator Intermediate	Systems Support	Professional	0
IT150	Help Desk Support Service Specialist Associate	Systems Support	Professional	0
IT150	Information Technology Support Specialist	Systems Support	Professional	0
IT150	PC Maintenance Technician Associate	Systems Support	Professional	0
IT160	Computer Operator Lead	Systems Support	Professional	0
IT160	Help Desk Support Service Specialist Intermediate	Systems Support	Professional	0
IT160	PC Maintenance Tech Intermediate	Systems Support	Professional	0
IT160	Quality Assurance Analyst Associate	Systems Support	Professional	0
IT170	Computer Operations Associate Supervisor	Systems Support	Professional	0
IT170	Desktop Support Specialist Intermediate	Systems Support	Professional	2
IT170	Documentation Specialist Intermediate	Systems Support	Professional	0
IT170	Help Desk Coordinator Senior	Systems Support	Professional	0
IT170	Help Desk Support Service Specialist Senior	Systems Support	Professional	0
IT170	IT Configuration Management Analyst Associate	Systems Support	Professional	0
IT170	PC Maintenance Technical Senior	Systems Support	Professional	0
IT180	Data Control Intermediate Supervisor	Systems Support	Managerial	0
IT180	Information Systems Help Desk Associate Supervisor	Systems Support	Professional	0
IT180	IT Configuration Management Analyst Intermediate	Systems Support	Professional	0
IT180	Quality Assurance Analyst Intermediate	Systems Support	Professional	0
IT190	Desktop Support Specialist Senior	Systems Support	Professional	1
IT190	Documentation Specialist Senior	Systems Support	Professional	0
IT190	Information Center Consultant	Systems Support	Professional	0
IT190	IT Configuration Management Analyst Senior	Systems Support	Professional	0
IT190	Training and Communications Coordinator	Systems Support	Professional	0
IT200	Data Control Senior Supervisor	Systems Support	Managerial	0
IT200	Information Systems Help Desk Intermediate Supervisor	Systems Support	Managerial	0
IT200	Office Technology Coordinator	Systems Support	Professional	0
IT200	Quality Assurance Analyst Senior	Systems Support	Professional	0
IT210	Desktop Support Specialist Senior Supervisor	Systems Support	Professional	0
IT210	Information Technology Help Desk Manager	Systems Support	Managerial	0
IT210	Quality Assurance Analyst Supervisor	Systems Support	Managerial	0
IT220	Desktop Support Manager	Systems Support	Managerial	0
IT220	Desktop Support Specialist Lead Supervisor	Systems Support	Managerial	0
IT220	Information Systems Help Desk Senior Supervisor	Systems Support	Managerial	0
IT230	Information Center Manager	Systems Support	Managerial	0
IT260	Network and Desktop Planning Manager	Systems Support	Managerial	0

Help Desk Support Service Specialist Intermediate

Description

Job ID

Career Family

Career Band

Role

Path Level

Careers Postings