Help Desk Coordinator Associate

Description

Under direct supervision, responds to and diagnoses problems through discussion with users. Includes problem recognition, research, isolation and resolution steps. Typically resolves basic problems while refers more complex problems to intermediate and/or senior level. May involve use of problem management database and help desk systems. This position is staffed by beginners who have had sufficient educational background and/or experience. Under FLSA, incumbents in this position are nonexempt.