Customer Help Desk Technician Senior

Description

Assists external users of the organization's technical products or services by answering questions and solving problems involved in their use. Identifies, investigates and researches user questions and problems, and may refer to technical, professional or service personnel for follow-up, as appropriate. 5 or more years of experience in position. Applies advanced skills to the position within assigned functional area. Adapts procedures, processes and techniques to accomplish the requirements of the position. Duties and tasks reflect substantial variety and complexity. Assignments are broad in nature and usually require originality and ingenuity. May serve as a resource to others in the resolution of complex problems and issues. Works under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals. Under FLSA, incumbents in this position are nonexempt.