Under general direction, responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of MIS environment. Typically involves use of problem management database and help desk system. May provide guidance/training for less experienced personnel. Under FLSA, incumbents in this position are nonexempt.
The list below shows actual job titles that staff moved to when they were in the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.
| U-M Job Title | Frequency | Role | Open Jobs |
|---|---|---|---|
| Enterprise Resource Planning Business Analyst Intermediate | 1 | Professional | 0 |
| Help Desk Support Service Specialist Senior | 2 | Professional | 0 |
| Information Systems Help Desk Associate Supervisor | 1 | Professional | 0 |
| Path Level | U-M Job Title | Career Band | Role | Open Jobs |
|---|---|---|---|---|
| IT110 | Customer Help Desk Technician Associate | Systems Support | Professional | 0 |
| IT130 | Computer Operator Associate | Systems Support | Professional | 0 |
| IT130 | Customer Help Desk Technician Intermediate | Systems Support | Professional | 0 |
| IT130 | Help Desk Coordinator Associate | Systems Support | Professional | 0 |
| IT140 | Computer Operator Intermediate | Systems Support | Professional | 0 |
| IT150 | Computer Operator Senior | Systems Support | Professional | 0 |
| IT150 | Customer Help Desk Technician Senior | Systems Support | Professional | 0 |
| IT150 | Desktop Support Specialist Associate | Systems Support | Professional | 1 |
| IT150 | Documentation Specialist Associate | Systems Support | Professional | 0 |
| IT150 | Help Desk Coordinator Intermediate | Systems Support | Professional | 0 |
| IT150 | Help Desk Support Service Specialist Associate | Systems Support | Professional | 0 |
| IT150 | Information Technology Support Specialist | Systems Support | Professional | 0 |
| IT150 | PC Maintenance Technician Associate | Systems Support | Professional | 0 |
| IT160 | Computer Operator Lead | Systems Support | Professional | 0 |
| IT160 | Help Desk Support Service Specialist Intermediate | Systems Support | Professional | 0 |
| IT160 | PC Maintenance Tech Intermediate | Systems Support | Professional | 0 |
| IT160 | Quality Assurance Analyst Associate | Systems Support | Professional | 0 |
| IT170 | Computer Operations Associate Supervisor | Systems Support | Professional | 0 |
| IT170 | Desktop Support Specialist Intermediate | Systems Support | Professional | 2 |
| IT170 | Documentation Specialist Intermediate | Systems Support | Professional | 0 |
| IT170 | Help Desk Coordinator Senior | Systems Support | Professional | 0 |
| IT170 | Help Desk Support Service Specialist Senior | Systems Support | Professional | 0 |
| IT170 | IT Configuration Management Analyst Associate | Systems Support | Professional | 0 |
| IT170 | PC Maintenance Technical Senior | Systems Support | Professional | 0 |
| IT180 | Data Control Intermediate Supervisor | Systems Support | Managerial | 0 |
| IT180 | Information Systems Help Desk Associate Supervisor | Systems Support | Professional | 0 |
| IT180 | IT Configuration Management Analyst Intermediate | Systems Support | Professional | 0 |
| IT180 | Quality Assurance Analyst Intermediate | Systems Support | Professional | 0 |
| IT190 | Desktop Support Specialist Senior | Systems Support | Professional | 1 |
| IT190 | Documentation Specialist Senior | Systems Support | Professional | 0 |
| IT190 | Information Center Consultant | Systems Support | Professional | 0 |
| IT190 | IT Configuration Management Analyst Senior | Systems Support | Professional | 0 |
| IT190 | Training and Communications Coordinator | Systems Support | Professional | 0 |
| IT200 | Data Control Senior Supervisor | Systems Support | Managerial | 0 |
| IT200 | Information Systems Help Desk Intermediate Supervisor | Systems Support | Managerial | 0 |
| IT200 | Office Technology Coordinator | Systems Support | Professional | 0 |
| IT200 | Quality Assurance Analyst Senior | Systems Support | Professional | 0 |
| IT210 | Desktop Support Specialist Senior Supervisor | Systems Support | Professional | 0 |
| IT210 | Information Technology Help Desk Manager | Systems Support | Managerial | 0 |
| IT210 | Quality Assurance Analyst Supervisor | Systems Support | Managerial | 0 |
| IT220 | Desktop Support Manager | Systems Support | Managerial | 0 |
| IT220 | Desktop Support Specialist Lead Supervisor | Systems Support | Managerial | 0 |
| IT220 | Information Systems Help Desk Senior Supervisor | Systems Support | Managerial | 0 |
| IT230 | Information Center Manager | Systems Support | Managerial | 0 |
| IT260 | Network and Desktop Planning Manager | Systems Support | Managerial | 0 |