Desktop Support Specialist Senior Supervisor

Description

Provides support for a complex computing environment in the areas of hardware, software and network to users within the unit. Represents unit on university-wide technology committees and provides support of special applications and for special projects for the unit and its customers. Specific responsibilities include installations, upgrades and trouble-shooting of all new and existing hardware and software; server and network administration; responsible for equipment purchasing; coordination and scheduling of vendors and maintenance providers. Coordinates the day-to-day operations of a group of employees. Education and Experience: Bachelor's degree in Computer Science, a related field, or related experience, and 5 to 7 years experience. Incumbents at this level 'lead and direct' a group of three or more individuals. There is virtually no authority for personnel actions normally associated with full supervisory status (e.g., salary increases, promotions, performance reviews, disciplinary actions). Coordinates the day-to-day operations of a group of employees. 'Leading and directing' is usually restricted to assigning, monitoring and reviewing progress and accuracy of work, directing efforts and providing technical guidance on more complex issues. Most of the work time is spent performing many of the same duties as subordinate employees. Under FLSA, incumbents in this position are nonexempt.