Customer Inquiry Clerk Senior

Description

Answers customer questions, researches account problems, and generates changes to accounts as required. Resolves customer complaints and inquiries regarding a variety of issues, requests, and discrepancies related to account balances, monthly statements, check holds, overdrafts, service charges, new account numbers, and starter checks. Accepts and places stop payment requests and follows up on related paperwork. 5 or more years of experience in position. Applies advanced skills to the position within assigned functional area. Adapts procedures, processes and techniques to accomplish the requirements of the position. Duties and tasks reflect substantial variety and complexity. Assignments are broad in nature and usually require originality and ingenuity. May serve as a resource to others in the resolution of complex problems and issues. Works under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals. Under FLSA, incumbents in this position are nonexempt.