Call Center Representative Inbound Senior

Description

Responds to a high volume of telephone inquiries about the company's products or services by following standard scripts and procedures. Promotes and sells the company's products or services. Investigates and resolves complaints. Uses a computer system to track questions and answers as well as enter or check the status of orders. 5 or more years of experience in position. Applies advanced skills to the position within assigned functional area. Adapts procedures, processes and techniques to accomplish the requirements of the position. Duties and tasks reflect substantial variety and complexity. Assignments are broad in nature and usually require originality and ingenuity. May serve as a resource to others in the resolution of complex problems and issues. Works under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals. Under FLSA, incumbents in this position are nonexempt.