Customer Inquiry Clerk Associate

Description

Answers customer questions, researches account problems, and generates changes to accounts as required. Resolves customer complaints and inquiries regarding a variety of issues, requests, and discrepancies related to account balances, monthly statements, check holds, overdrafts, service charges, new account numbers, and starter checks. Accepts and places stop payment requests and follows up on related paperwork. 0-2 years of experience in position. Applies basic skills and procedures appropriate for the position within assigned functional area. Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels. Works under direct supervision and follows standard procedures to accomplish assigned tasks. Under FLSA, incumbents in this position are nonexempt.