Customer Service Assistant Senior

Description

Responds to inquiries received through phone, mail and/or face-to-face contact with customers and prospects about the company's products or services by following standard scripts and procedures. Uses a computer system to track questions and answers as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters. 5 or more years of experience in position. Applies advanced skills to the position within assigned functional area. Adapts procedures, processes and techniques to accomplish the requirements of the position. Duties and tasks reflect substantial variety and complexity. Assignments are broad in nature and usually require originality and ingenuity. May serve as a resource to others in the resolution of complex problems and issues. Works under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals. Under FLSA, incumbents in this position are nonexempt.