Customer Inquiry Clerk Intermediate

Description

Answers customer questions, researches account problems, and generates changes to accounts as required. Resolves customer complaints and inquiries regarding a variety of issues, requests, and discrepancies related to account balances, monthly statements, check holds, overdrafts, service charges, new account numbers, and starter checks. Accepts and places stop payment requests and follows up on related paperwork. 2 - 5 years of experience in position. Applies some advanced skills to the position within assigned functional area. May adapt procedures, processes and techniques to meet the more complex requirements of the position. Duties and tasks are frequently nonroutine. Resolves most questions and problems, and refers only the most complex issues to higher levels. Works under minimal supervision. Under FLSA, incumbents in this position are nonexempt.