Customer Service Assistant Associate

Description

Responds to inquiries received through phone, mail and/or face-to-face contact with customers and prospects about the company's products or services by following standard scripts and procedures. Uses a computer system to track questions and answers as well as enter orders. Responds to inquiries requiring a written response with the use of standard or form letters. 0-2 years of experience in position. Applies basic skills and procedures appropriate for the position within assigned functional area. Duties and tasks are standardized. Resolves routine questions and problems, and refers more complex issues to higher levels. Works under direct supervision and follows standard procedures to accomplish assigned tasks. Under FLSA, incumbents in this position are nonexempt.