Patient Services Assistant

Description

Provides general clerical support in a patient care environment. Arranges and coordinates support and ancillary services for patient care. Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage. Makes arrangements for admissions, transfers and processing of patient discharges. Provides administrative support for clients based programs. Responds to inquiries concerning department programs, services and activities. Under FLSA, incumbents in this position are nonexempt.

Movements To

The list below shows actual job titles that staff moved to when they were in the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements To
U-M Job Title	Frequency	Role	Open Jobs
Academic Records Assistant Associate	1	Professional	0
Academic Records Assistant Intermediate	1	Professional	0
Accounts Payable Clerk Associate	1	Professional	0
Accounts Payable Clerk Intermediate	2	Professional	1
Administrative Assistant Associate	7	Professional	2
Administrative Assistant Associate Healthcare	2	Professional	0
Administrative Assistant Intermediate	2	Professional	5
Administrative Assistant Intermediate Healthcare	9	Professional	0
Administrative Assistant Senior Healthcare	1	Professional	2
Administrative Coordinator/Project Coordinator	1	Professional	3
Administrative Specialist Associate Healthcare	2	Professional	3
Anesthesia Technician Associate	20	Professional	0
Animal Technician Associate	2	Professional	2
Applications Programmer/Analyst Associate	1	Professional	0
Applications Systems Analyst/Programmer Associate	1	Professional	0
Authorization Coordinator Intermediate	7	Professional	1
Benefits Administrator Intermediate	1	Professional	0
Billing Clerk Intermediate	5	Professional	0
Billing Clerk Senior	3	Professional	0
Billing/Patient Accounts Specialist Healthcare	1	Professional	0
Business Systems Analyst Associate	5	Professional	0
Business Systems Analyst Intermediate	6	Professional	0
Call Center Associate Supervisor Inbound B to B and Consumer	1	Professional	0
Call Center Representative Associate	6	Professional	0
Call Center Representative Inbound Associate	24	Professional	0
Call Center Representative Inbound Intermediate	3	Professional	0
Call Center Representative Intermediate	1	Professional	0
Call Center Representative Senior	5	Professional	0
Call Center/Customer Service Traffic and Scheduling Assistant Intermediate	1	Professional	0
Cardiology Technician Non-Invasive	1	Professional	0
Claims Analyst	1	Professional	0
Clerical Intermediate Supervisor	1	Managerial	0
Clerical Senior Supervisor	1	Managerial	0
Clerk Associate Healthcare	3	Professional	0
Clerk Intermediate	1	Professional	0
Clerk Intermediate Healthcare	4	Professional	0
Clerk Senior	1	Professional	0
Clerk Senior Healthcare	1	Professional	0
Clinic Associate Manager	2	Managerial	0
Clinic Lead	2	Professional	0
Clinical Information Analyst Associate	1	Professional	0
Clinical Research Coordinator Healthcare	1	Professional	0
Clinical Subjects Associate	3	Professional	1
Clinical Subjects Coordinator	6	Professional	0
Clinical/Resident Assistant	3	Professional	2
Computerized Tomography Technologist	2	Professional	0
Credit and Collections Specialist Healthcare	1	Professional	0
Customer Help Desk Technician Associate	1	Professional	0
Customer Help Desk Technician Intermediate	1	Professional	0
Customer Help Desk Technician Senior	1	Professional	0
Customer Service Assistant Intermediate	1	Professional	0
Customer Service Assistant Senior	1	Professional	1
Customer Service Representative Associate	15	Professional	0
Customer Service Representative Intermediate	1	Professional	1
Customer Service Representative Lead	1	Professional	0
Customer Service Representative Senior	1	Professional	1
Data Entry Operator Associate	1	Professional	0
Data Entry Operator Intermediate	2	Professional	0
Data Entry Operator Senior	1	Professional	0
Dental Assistant Associate	1	Professional	1
Dental Assistant Intermediate	4	Professional	0
Dental Hygienist	1	Professional	0
Dietetic Assistant	3	Professional	0
Dietetic Technician	4	Professional	1
Electroencephalograph Technologist Non-Registered	7	Professional	0
Emergency Services Technician	29	Professional	0
End User Computing Specialist Intermediate	1	Professional	0
Endoscopy Technician	13	Professional	1
Exercise Physiologist	12	Professional	2
Facilities Assistant	1	Professional	1
Financial Specialist Associate	1	Professional	0
Fitness Specialist	1	Professional	0
GME Program Administrator Associate	1	Professional	0
Guest Services Specialist	1	Professional	1
Health Information Analyst	1	Professional	2
Health Record Analyst	2	Professional	0
Help Desk Support Service Specialist Associate	1	Professional	1
Home Care Services Technician	1	Professional	1
Housekeeping Supervisor	1	Managerial	0
Human Resource Assistant Associate	2	Professional	0
Human Resource Assistant Intermediate	2	Professional	0
Human Resource Service Center Representative Associate	1	Professional	0
Inpatient Unit Clerk	11	Professional	3
Inventory Control Clerk Intermediate	2	Professional	0
Inventory Control Planner Associate	1	Professional	2
Inventory Control Planner Intermediate	1	Professional	0
Laboratory Technician	1	Professional	2
Licensed Practical Nurse	11	Professional	7
Mail Clerk Associate	1	Professional	0
Medical Assistant	78	Professional	6
Medical Assistant Associate	43	Professional	3
Medical Assistant Intermediate	9	Professional	0
Medical Office Billing Clerk	1	Professional	0
Medical Records Technician	1	Professional	0
Medical Scribe	1	Professional	0
Medical Secretary	1	Professional	0
Medical Technologist	1	Professional	6
Medical Transcriptionist	4	Professional	0
Meetings and Special Events Assistant	1	Professional	1
Multifunction Services Associate Supervisor	1	Professional	0
Non-Certified Orthotic and Prosthetic Clinical Assistant	1	Professional	0
Nursing Supervisor	8	Managerial	0
Office Administration Associate Supervisor	1	Professional	0
Office Assistant/Clerk	3	Professional	0
Office Services Assistant Associate	1	Professional	0
Ophthalmic Technician Intermediate	1	Professional	1
Optician	1	Professional	0
Orthopedic Technician	3	Professional	1
Patient Business Associate	11	Professional	2
Patient Care Monitor Assistant	1	Professional	0
Patient Care Technical Assistant	34	Professional	0
Patient Care Technical Associate	4	Professional	22
Patient Financial Counselor	1	Professional	0
Patient Registration Specialist	1	Professional	0
Patient Relations Specialist	1	Professional	0
Patient Services Associate	38	Professional	18
Patient Services Intermediate	16	Professional	8
Patient Services Senior	1	Professional	1
Payroll Clerk Associate	1	Professional	0
Payroll Clerk Intermediate	1	Professional	0
Pharmacy Technician Associate	6	Professional	0
Phlebotomist	112	Professional	0
Phlebotomist Specialist	4	Professional	9
Photographer Associate	1	Professional	0
Procurement Agent Associate	1	Professional	0
Pulmonary Technologist	3	Professional	0
Purchasing Clerk Intermediate	2	Professional	0
Radiologic Technologist	8	Professional	17
Receptionist	1	Professional	0
Rehabilitation Technician	1	Professional	0
Research Laboratory Technician Associate	2	Professional	4
Research Technician Associate	1	Professional	0
Respiratory Therapy Technician	8	Professional	0
Secretary Healthcare	4	Professional	0
Secretary Intermediate	3	Professional	0
Secretary Senior	1	Professional	0
Security Specialist	2	Professional	0
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	1	Professional	2
Social Worker BSW	2	Professional	1
Social Worker MSW	2	Professional	4
Specimen Processor	13	Professional	2
Student Administration Assistant Associate	1	Professional	0
Student Administration Assistant Intermediate	4	Professional	1
Supply/Stock Clerk Associate	2	Professional	0
Supply/Stock Clerk Intermediate	3	Professional	0
Surgical Technologist Intermediate	2	Professional	1
Systems Administrator Intermediate	1	Professional	0
Training Specialist Intermediate	1	Professional	0
Training Specialist Senior	1	Professional	1
Unit Host	5	Professional	0
Word Processing Operator Intermediate	1	Professional	0

Movements From

The list below shows actual job titles held by staff when they moved into the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements From
U-M Job Title	Frequency	Role	Open Jobs
Academic Records Assistant Associate	1	Professional	0
Accounts Payable Clerk Intermediate	1	Professional	1
Administrative Assistant Associate	1	Professional	2
Administrative Assistant Associate Healthcare	1	Professional	0
Administrative Assistant Intermediate	1	Professional	5
Administrative Assistant Intermediate Healthcare	1	Professional	0
Administrative Assistant Senior Healthcare	1	Professional	2
Administrative Coordinator/Project Coordinator	4	Professional	3
Administrative Manager Associate Healthcare	1	Managerial	0
Auditor Associate	2	Professional	0
Authorization Coordinator Intermediate	1	Professional	1
Billing Clerk Intermediate	1	Professional	0
Billing/Patient Accounts Specialist Healthcare	1	Professional	0
Business Systems Analyst Intermediate	2	Professional	0
Call Center Representative Associate	2	Professional	0
Call Center Representative Inbound Associate	7	Professional	0
Call Center Representative Inbound Senior	11	Professional	0
Call Center Representative Intermediate	5	Professional	0
Cardiac Catheterization Technologist	1	Professional	1
Cashier Intermediate	1	Professional	0
Child Care Center Teacher	1	Professional	0
Claims Analyst	2	Professional	0
Clerical Senior Supervisor	1	Managerial	0
Clerk Associate Healthcare	2	Professional	0
Clerk Intermediate	15	Professional	0
Clerk Intermediate Healthcare	1	Professional	0
Clerk Senior Healthcare	1	Professional	0
Clinic Lead	5	Professional	0
Clinical Subjects Associate	1	Professional	1
Customer Service Assistant Senior	1	Professional	1
Customer Service Representative Associate	1	Professional	0
Customer Service Representative Intermediate	1	Professional	1
Data Control Clerk Intermediate	2	Professional	0
Data Entry Operator Associate	1	Professional	0
Data Entry Operator Intermediate	1	Professional	0
Data Entry Operator Senior	1	Professional	0
Dietetic Assistant	1	Professional	0
Dietetic Technician	1	Professional	1
Electrocardiograph Technician	3	Professional	0
Financial Consultant Healthcare	3	Professional	0
Financial Senior Manager	2	Managerial	0
Financial Specialist Associate	3	Professional	0
Food Service Associate Supervisor	2	Professional	0
Guest Services Specialist	1	Professional	1
Health Center Manager	1	Managerial	0
Health Information Analyst	2	Professional	2
Home Care Services Technician	3	Professional	1
Housekeeping Supervisor	1	Managerial	0
Human Resource Generalist Associate	1	Professional	0
Inpatient Unit Clerk	18	Professional	3
Inventory Control Clerk Senior	1	Professional	0
Inventory Control Planner Associate	1	Professional	2
Mail Clerk Associate	1	Professional	0
Medical Assistant	65	Professional	6
Medical Assistant Associate	84	Professional	3
Medical Assistant Senior	5	Professional	0
Medical Records Clerk	1	Professional	0
Medical Records Technician	1	Professional	0
Medical Secretary	1	Professional	0
Medical Transcriptionist	15	Professional	0
Multifunction Services Associate Supervisor	1	Professional	0
Network Engineer Intermediate	1	Professional	0
Office Assistant/Clerk	2	Professional	0
Ophthalmic Technician Intermediate	1	Professional	1
Patient Care Monitor Assistant	1	Professional	0
Patient Care Technical Assistant	1	Professional	0
Patient Care Technical Associate	1	Professional	22
Patient Registration Specialist	4	Professional	0
Patient Services Associate	1	Professional	18
Patient Services Intermediate	1	Professional	8
Patient Services Senior	25	Professional	1
Payroll Clerk Associate	1	Professional	0
Personal Trainer	1	Professional	0
Pharmacy Technician Associate	1	Professional	0
Pharmacy Technician Intermediate	2	Professional	0
Phlebotomist	13	Professional	0
Phlebotomist Specialist	10	Professional	9
Photographer Associate	1	Professional	0
Radiation Therapy Technologist ARRT	1	Professional	0
Radiologic Technologist	1	Professional	17
Receptionist	3	Professional	0
Rehabilitation Technician	1	Professional	0
Research Laboratory Specialist Associate	21	Professional	3
Research Technician Associate	5	Professional	0
Research Technician Intermediate	2	Professional	4
Research Technician Senior	2	Professional	2
Respiratory Therapy Technician	2	Professional	0
Sales Representative Intermediate	1	Professional	0
Secretary Healthcare	1	Professional	0
Secretary Intermediate	1	Professional	0
Secretary Senior	1	Professional	0
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	2	Professional	2
Specimen Processor	3	Professional	2
Student Administration Assistant Associate	1	Professional	0
Student Administration Assistant Senior	1	Professional	3
Studio Coordinator	2	Professional	0
Supply/Stock Clerk Intermediate	1	Professional	0
Surgical Technologist Senior	1	Professional	1
Survey Specialist Associate	1	Professional	0
Teacher	1	Professional	0
Telecommunications Analyst Associate	1	Professional	0
Training Specialist Intermediate	1	Professional	0
Unit Host	9	Professional	0
Wellness Specialist	1	Professional	0

Paths Within Bands

Paths Within Bands
Path Level	U-M Job Title	Career Band	Role	Open Jobs
HA110	Clinic Service Representative	Healthcare Admin & Support	Professional	0
HA120	Patient Services Assistant	Healthcare Admin & Support	Professional	3
HA120	Surgery Scheduler	Healthcare Admin & Support	Professional	0
HA120	Unit Host	Healthcare Admin & Support	Professional	0
HA130	Authorization Coordinator Intermediate	Healthcare Admin & Support	Professional	1
HA130	Inpatient Unit Clerk	Healthcare Admin & Support	Professional	3
HA130	Patient Registration Specialist	Healthcare Admin & Support	Professional	0
HA140	Medical Staff/Credentialing Specialist	Healthcare Admin & Support	Professional	0
HA140	Patient Registration Specialist Lead	Healthcare Admin & Support	Professional	0
HA140	Patient Services Associate	Healthcare Admin & Support	Professional	18
HA160	Patient Financial Counselor	Healthcare Admin & Support	Professional	0
HA160	Patient Services Intermediate	Healthcare Admin & Support	Professional	8
HA170	Provider Enrollment Specialist	Healthcare Admin & Support	Professional	0
HA170	Provider Relations Representative	Healthcare Admin & Support	Professional	0
HA180	Health Management Consultant Associate	Healthcare Admin & Support	Professional	0
HA180	Patient Services Senior	Healthcare Admin & Support	Professional	1
HA190	Health Management Consultant Intermediate	Healthcare Admin & Support	Professional	0
HA200	Health Management Consultant Senior	Healthcare Admin & Support	Professional	0
HA210	Health Management Consultant Lead	Healthcare Admin & Support	Professional	0
HA220	Staff Specialist Healthcare	Healthcare Admin & Support	Professional	2

Patient Services Assistant

Description

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Careers Postings