Patient Services Assistant

Description

Provides general clerical support in a patient care environment. Arranges and coordinates support and ancillary services for patient care. Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage. Makes arrangements for admissions, transfers and processing of patient discharges. Provides administrative support for clients based programs. Responds to inquiries concerning department programs, services and activities. Under FLSA, incumbents in this position are nonexempt.

Movements To

The list below shows actual job titles that staff moved to when they were in the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements To
U-M Job Title	Frequency	Role	Open Jobs
Academic Records Assistant Associate	2	Professional	0
Academic Records Assistant Intermediate	1	Professional	0
Accounts Payable Clerk Associate	1	Professional	0
Accounts Payable Clerk Intermediate	4	Professional	0
Administrative Assistant Associate	1	Professional	1
Administrative Assistant Associate Healthcare	1	Professional	0
Administrative Assistant Intermediate	9	Professional	3
Administrative Assistant Intermediate Healthcare	3	Professional	3
Administrative Assistant Senior Healthcare	17	Professional	10
Administrative Coordinator/Project Coordinator	1	Professional	7
Administrative Specialist Associate Healthcare	1	Professional	4
Anesthesia Technician Associate	1	Professional	1
Animal Technician Associate	3	Professional	3
Applications Programmer/Analyst Associate	3	Professional	1
Applications Systems Analyst/Programmer Associate	3	Professional	0
Authorization Coordinator Intermediate	4	Professional	0
Benefits Administrator Intermediate	1	Professional	0
Billing Clerk Intermediate	1	Professional	0
Billing Clerk Senior	1	Professional	0
Billing/Patient Accounts Specialist Healthcare	5	Professional	0
Business Systems Analyst Associate	3	Professional	0
Business Systems Analyst Intermediate	2	Professional	2
Call Center Associate Supervisor Inbound B to B and Consumer	2	Professional	0
Call Center Representative Associate	1	Professional	0
Call Center Representative Inbound Associate	1	Professional	0
Call Center Representative Inbound Intermediate	1	Professional	0
Call Center Representative Intermediate	3	Professional	0
Call Center Representative Senior	61	Professional	2
Call Center/Customer Service Traffic and Scheduling Assistant Intermediate	1	Professional	0
Cardiology Technician Non-Invasive	1	Professional	0
Claims Analyst	1	Professional	0
Clerical Intermediate Supervisor	1	Managerial	0
Clerical Senior Supervisor	2	Managerial	0
Clerk Associate Healthcare	2	Professional	0
Clerk Intermediate	1	Professional	0
Clerk Intermediate Healthcare	1	Professional	0
Clerk Senior	1	Professional	0
Clerk Senior Healthcare	1	Professional	0
Clinic Associate Manager	1	Managerial	0
Clinic Lead	1	Professional	0
Clinical Information Analyst Associate	1	Professional	1
Clinical Research Coordinator Healthcare	6	Professional	0
Clinical Subjects Associate	3	Professional	0
Clinical Subjects Coordinator	16	Professional	0
Clinical/Resident Assistant	13	Professional	0
Computerized Tomography Technologist	1	Professional	8
Credit and Collections Specialist Healthcare	1	Professional	0
Customer Help Desk Technician Associate	1	Professional	0
Customer Help Desk Technician Intermediate	1	Professional	0
Customer Help Desk Technician Senior	1	Professional	0
Customer Service Assistant Intermediate	3	Professional	0
Customer Service Assistant Senior	1	Professional	0
Customer Service Representative Associate	4	Professional	1
Customer Service Representative Intermediate	4	Professional	3
Customer Service Representative Lead	3	Professional	0
Customer Service Representative Senior	1	Professional	1
Data Entry Operator Associate	1	Professional	0
Data Entry Operator Intermediate	2	Professional	0
Data Entry Operator Senior	1	Professional	0
Dental Assistant Associate	1	Professional	0
Dental Assistant Intermediate	4	Professional	2
Dental Hygienist	1	Professional	1
Dietetic Assistant	1	Professional	0
Dietetic Technician	4	Professional	1
Electroencephalograph Technologist Non-Registered	1	Professional	0
Emergency Services Technician	1	Professional	0
End User Computing Specialist Intermediate	2	Professional	0
Endoscopy Technician	2	Professional	1
Exercise Physiologist	1	Professional	1
Facilities Assistant	1	Professional	0
Financial Specialist Associate	4	Professional	0
Fitness Specialist	1	Professional	0
GME Program Administrator Associate	1	Professional	0
Guest Services Specialist	1	Professional	1
Health Information Analyst	1	Professional	1
Health Record Analyst	1	Professional	0
Help Desk Support Service Specialist Associate	4	Professional	1
Home Care Services Technician	1	Professional	0
Housekeeping Supervisor	2	Managerial	0
Human Resource Assistant Associate	1	Professional	0
Human Resource Assistant Intermediate	1	Professional	0
Human Resource Service Center Representative Associate	1	Professional	0
Inpatient Unit Clerk	1	Professional	0
Inventory Control Clerk Intermediate	1	Professional	0
Inventory Control Planner Associate	1	Professional	0
Inventory Control Planner Intermediate	1	Professional	1
Laboratory Technician	2	Professional	7
Licensed Practical Nurse	1	Professional	6
Mail Clerk Associate	1	Professional	0
Medical Assistant	1	Professional	9
Medical Assistant Associate	4	Professional	5
Medical Assistant Intermediate	1	Professional	2
Medical Office Billing Clerk	1	Professional	0
Medical Records Technician	1	Professional	0
Medical Scribe	1	Professional	0
Medical Secretary	1	Professional	0
Medical Technologist	1	Professional	6
Medical Transcriptionist	4	Professional	0
Meetings and Special Events Assistant	1	Professional	0
Multifunction Services Associate Supervisor	4	Professional	0
Non-Certified Orthotic and Prosthetic Clinical Assistant	1	Professional	0
Nursing Supervisor	1	Managerial	4
Office Administration Associate Supervisor	2	Professional	0
Office Assistant/Clerk	1	Professional	0
Office Services Assistant Associate	1	Professional	0
Ophthalmic Technician Intermediate	3	Professional	1
Optician	1	Professional	0
Orthopedic Technician	3	Professional	0
Patient Business Associate	5	Professional	0
Patient Care Monitor Assistant	1	Professional	0
Patient Care Technical Assistant	1	Professional	7
Patient Care Technical Associate	1	Professional	34
Patient Financial Counselor	7	Professional	2
Patient Registration Specialist	1	Professional	2
Patient Relations Specialist	1	Professional	0
Patient Services Associate	16	Professional	18
Patient Services Intermediate	1	Professional	15
Patient Services Senior	6	Professional	1
Payroll Clerk Associate	1	Professional	0
Payroll Clerk Intermediate	1	Professional	0
Pharmacy Technician Associate	2	Professional	1
Phlebotomist	1	Professional	0
Phlebotomist Specialist	1	Professional	9
Photographer Associate	1	Professional	0
Procurement Agent Associate	2	Professional	0
Pulmonary Technologist	1	Professional	0
Purchasing Clerk Intermediate	2	Professional	0
Radiologic Technologist	2	Professional	20
Receptionist	2	Professional	0
Rehabilitation Technician	1	Professional	0
Research Laboratory Technician Associate	5	Professional	7
Research Technician Associate	2	Professional	2
Respiratory Therapy Technician	1	Professional	1
Secretary Healthcare	2	Professional	0
Secretary Intermediate	1	Professional	0
Secretary Senior	2	Professional	0
Security Specialist	2	Professional	0
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	2	Professional	3
Social Worker BSW	12	Professional	1
Social Worker MSW	3	Professional	2
Specimen Processor	1	Professional	2
Student Administration Assistant Associate	1	Professional	0
Student Administration Assistant Intermediate	4	Professional	1
Supply/Stock Clerk Associate	1	Professional	0
Supply/Stock Clerk Intermediate	1	Professional	0
Surgical Technologist Intermediate	1	Professional	2
Systems Administrator Intermediate	1	Professional	0
Training Specialist Intermediate	1	Professional	0
Training Specialist Senior	1	Professional	0
Unit Host	1	Professional	0
Word Processing Operator Intermediate	1	Professional	0

Movements From

The list below shows actual job titles held by staff when they moved into the position you selected and the frequency of occurrences. This data has been collected since September 1, 2005, and continues to expand as time goes on.

Movements From
U-M Job Title	Frequency	Role	Open Jobs
Academic Records Assistant Associate	1	Professional	0
Accounts Payable Clerk Intermediate	3	Professional	0
Administrative Assistant Associate	13	Professional	1
Administrative Assistant Associate Healthcare	1	Professional	0
Administrative Assistant Intermediate	1	Professional	3
Administrative Assistant Intermediate Healthcare	79	Professional	3
Administrative Assistant Senior Healthcare	49	Professional	10
Administrative Coordinator/Project Coordinator	17	Professional	7
Administrative Manager Associate Healthcare	5	Managerial	4
Auditor Associate	3	Professional	0
Authorization Coordinator Intermediate	1	Professional	0
Billing Clerk Intermediate	1	Professional	0
Billing/Patient Accounts Specialist Healthcare	1	Professional	0
Business Systems Analyst Intermediate	4	Professional	2
Call Center Representative Associate	245	Professional	0
Call Center Representative Inbound Associate	1	Professional	0
Call Center Representative Inbound Senior	2	Professional	0
Call Center Representative Intermediate	2	Professional	0
Cardiac Catheterization Technologist	1	Professional	3
Cashier Intermediate	1	Professional	0
Child Care Center Teacher	1	Professional	1
Claims Analyst	1	Professional	0
Clerical Senior Supervisor	1	Managerial	0
Clerk Associate Healthcare	1	Professional	0
Clerk Intermediate	3	Professional	0
Clerk Intermediate Healthcare	2	Professional	0
Clerk Senior Healthcare	1	Professional	0
Clinic Lead	3	Professional	0
Clinical Subjects Associate	2	Professional	0
Customer Service Assistant Senior	1	Professional	0
Customer Service Representative Associate	1	Professional	1
Customer Service Representative Intermediate	1	Professional	3
Data Control Clerk Intermediate	1	Professional	0
Data Entry Operator Associate	2	Professional	0
Data Entry Operator Intermediate	3	Professional	0
Data Entry Operator Senior	1	Professional	0
Dietetic Assistant	1	Professional	0
Dietetic Technician	5	Professional	1
Electrocardiograph Technician	1	Professional	1
Financial Consultant Healthcare	1	Professional	0
Financial Senior Manager	1	Managerial	0
Financial Specialist Associate	2	Professional	0
Food Service Associate Supervisor	1	Professional	1
Guest Services Specialist	1	Professional	1
Health Center Manager	1	Managerial	0
Health Information Analyst	2	Professional	1
Home Care Services Technician	1	Professional	0
Housekeeping Supervisor	2	Managerial	0
Human Resource Generalist Associate	1	Professional	0
Inpatient Unit Clerk	1	Professional	0
Inventory Control Clerk Senior	2	Professional	0
Inventory Control Planner Associate	1	Professional	0
Mail Clerk Associate	1	Professional	0
Medical Assistant	2	Professional	9
Medical Assistant Associate	2	Professional	5
Medical Assistant Senior	2	Professional	1
Medical Records Clerk	1	Professional	0
Medical Records Technician	1	Professional	0
Medical Secretary	1	Professional	0
Medical Transcriptionist	1	Professional	0
Multifunction Services Associate Supervisor	1	Professional	0
Network Engineer Intermediate	1	Professional	0
Office Assistant/Clerk	2	Professional	0
Ophthalmic Technician Intermediate	1	Professional	1
Patient Care Monitor Assistant	1	Professional	0
Patient Care Technical Assistant	1	Professional	7
Patient Care Technical Associate	2	Professional	34
Patient Registration Specialist	1	Professional	2
Patient Services Associate	25	Professional	18
Patient Services Intermediate	1	Professional	15
Patient Services Senior	1	Professional	1
Payroll Clerk Associate	13	Professional	0
Personal Trainer	1	Professional	0
Pharmacy Technician Associate	1	Professional	1
Pharmacy Technician Intermediate	2	Professional	0
Phlebotomist	2	Professional	0
Phlebotomist Specialist	1	Professional	9
Photographer Associate	1	Professional	0
Radiation Therapy Technologist ARRT	1	Professional	0
Radiologic Technologist	2	Professional	20
Receptionist	1	Professional	0
Rehabilitation Technician	1	Professional	0
Research Laboratory Specialist Associate	2	Professional	10
Research Technician Associate	2	Professional	2
Research Technician Intermediate	4	Professional	2
Research Technician Senior	1	Professional	0
Respiratory Therapy Technician	1	Professional	1
Sales Representative Intermediate	1	Professional	0
Secretary Healthcare	1	Professional	0
Secretary Intermediate	6	Professional	0
Secretary Senior	9	Professional	0
Senior Billing Clerk/Senior Patient Accounts Representative Healthcare	2	Professional	3
Specimen Processor	1	Professional	2
Student Administration Assistant Associate	3	Professional	0
Student Administration Assistant Senior	13	Professional	2
Studio Coordinator	1	Professional	0
Supply/Stock Clerk Intermediate	1	Professional	0
Surgical Technologist Senior	1	Professional	3
Survey Specialist Associate	1	Professional	1
Teacher	1	Professional	0
Telecommunications Analyst Associate	1	Professional	0
Training Specialist Intermediate	64	Professional	0
Unit Host	1	Professional	0
Wellness Specialist	1	Professional	0

Paths Within Bands

Paths Within Bands
Path Level	U-M Job Title	Career Band	Role	Open Jobs
HA110	Clinic Service Representative	Healthcare Admin & Support	Professional	0
HA120	Patient Services Assistant	Healthcare Admin & Support	Professional	3
HA120	Surgery Scheduler	Healthcare Admin & Support	Professional	0
HA120	Unit Host	Healthcare Admin & Support	Professional	0
HA130	Authorization Coordinator Intermediate	Healthcare Admin & Support	Professional	0
HA130	Inpatient Unit Clerk	Healthcare Admin & Support	Professional	0
HA130	Patient Registration Specialist	Healthcare Admin & Support	Professional	2
HA140	Medical Staff/Credentialing Specialist	Healthcare Admin & Support	Professional	0
HA140	Patient Registration Specialist Lead	Healthcare Admin & Support	Professional	0
HA140	Patient Services Associate	Healthcare Admin & Support	Professional	18
HA160	Patient Financial Counselor	Healthcare Admin & Support	Professional	2
HA160	Patient Services Intermediate	Healthcare Admin & Support	Professional	15
HA170	Provider Enrollment Specialist	Healthcare Admin & Support	Professional	0
HA170	Provider Relations Representative	Healthcare Admin & Support	Professional	0
HA180	Health Management Consultant Associate	Healthcare Admin & Support	Professional	0
HA180	Patient Services Senior	Healthcare Admin & Support	Professional	1
HA190	Health Management Consultant Intermediate	Healthcare Admin & Support	Professional	0
HA200	Health Management Consultant Senior	Healthcare Admin & Support	Professional	0
HA210	Health Management Consultant Lead	Healthcare Admin & Support	Professional	0
HA220	Staff Specialist Healthcare	Healthcare Admin & Support	Professional	0

Patient Services Assistant

Description

Job ID

Career Family

Career Band

Role

Path Level

Careers Postings