Key Account Management Intermediate

Description

Sells a variety of products, services and/or solutions face-to-face to key clients. Identifies, develops, and closes new sales, or cross, up or renewal sales opportunities. Determines sales plans and strategies, assesses customer needs, suggests appropriate products, services, and/or solutions, and focuses on customer retention through relationship building and service. Develops and delivers sales bids, proposals, and presentations and may conduct product demonstrations. May review and report on customer retention, business opportunities and market trends. Applies knowledge, theories, principles, and concepts acquired through education or certification and/or a few years of work-related experience, on-the-job training or vocational training. May require a bachelor's degree related to the work being performed. Expands knowledge and broadens skills within one's own function. Completes work with a limited degree of supervision; prioritizes, organizes, and makes decisions related to own work to meet objectives. Take initiative to analyze possible solutions. Provides solutions to moderately complex or infrequently occurring problems. Understands customer needs and identifies solutions to non-standard requests. May serve as an escalation resource for less experienced employees. Explains information and may persuade others. Employees in this classification are customarily and regularly engaged away from the employer's place of business, in making or obtaining orders or contracts for products or services to be performed by others. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.