Client Service Delivery Management Associate

Description

Manages ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts. Serves as the primary point of contact with clients and ensures client satisfaction. Has general awareness of business, financials, products/services and the market. Works with territory/account, product/services or sales process with limited complexity. Applies broad theoretical job knowledge, fundamental theories, principles, and concepts acquired through education, certification and/or experience. Typically requires a bachelor's degree related to the work being performed. Develops existing knowledge and skills by performing structured assignments. Completes work with a limited degree of supervision after receiving guidance and direction from others. Solves routine or standard requests or problems. Interprets, analyzes, and explains facts, policies, and practices. May recommend solutions. Responds to customer needs and may identify solutions to standard requests. Explains standard information. Under FLSA, incumbents in this position are nonexempt.