Description
Manages ongoing contractual relationships and the operational delivery of services to clients for an account or group of accounts. Serves as the primary point of contact with clients and ensures client satisfaction. Has a deep understanding of business, financials, products/services, the market or the needs/challenges of assigned accounts. Works with complex or high-profile territory/account, products/services, sales or account management processes. Recognized as a subject matter expert, usually acquired through extensive work experience. Manages large projects, processes, or activities. Coaches, trains, and assigns work as a team leader. Typically requires a bachelor's or advanced degree related to the work being performed. Contains depth of skills necessary to interpret business issues and recommend best practices, process improvements, new technologies, and/or products. Works independently to prioritize, organize, and make decisions related to projects and teams. Uses critical thinking and analytic skills to solve difficult or complex problems. Recommends solutions using a creative perspective. Anticipates customer needs and identifies creative solutions to solve complex situations. Serves as an escalation resource for less experienced employees. Explains difficult concepts and influences others to adopt a different point of view. Employees in this classification typically analyze, compare and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities. Primary activities and decision-making authority are predominantly performed independently affecting business operations to a substantial degree. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.